I've caught them not replacing parts outlined in the estimate. They also didn't remove parts outlined in the estimate that are necessary to complete repairs properly such as door handles, door locks, rear spoiler, sunroof, door trim, hood, headlights, ground effects, etc. You get the picture. It was a tape and spray, and a poor one at that. The lower trim color is the wrong color and finish. They took the YJ paint code and mixed it for body color, not the YJ single stage matte trim paint code. The trim is now the wrong color and is a gloss clear instead.
The bumper cover in the estimate is line #1, and was to be replaced. They have "repaired" it and I caught them doing as much. The sunroof was to be replaced, Hagerty paid $1200 to replace it, they haven't done that, and they aren't planning to. There is overspray on the quarter windows, back glass trim, lower trim, antenna base, fender wells, headlights, and sunroof.
All of my parts are in the rear hatch of the car strewn about and probably damaging the door panels. Even the burned parts are in the hatch area instead of thrown away.
I'm not looking for a show car paint job, all I wanted was a factory style paint job with the correct colors. I doubt they ever correctly repaired the dent in the roof, or will put the 5.0 badges on in the correct spot on the fenders.
They will be seeing me every Saturday until I get my car back, and until it's done right.
I've been told I really have no recourse until I take possession of the car and they say it's done.