I don't work for Ford, nor any car dealership.
I have to say that every ford dealer is independantly owned and operated.
Ford's warrenty does get abused often, way more often than you may like to think. People putting on aftermarket superchargers, NOS, and blow up trannys and rear ends, only to remove the aftermarket parts and get their warrent work done.
Now, with this said, every dealer is different. My dealer must be awesome because they provide me with great service.
My clutch was squeaking when it was either depressed or out. It came to be a crack in the retainer shaft the throwout bearing sits on.... they couldn't get the part from ford, so ford replaced the entire tranny... I had a
flowmaster c-back and a CAI upgrade.... but they know I take care of my car - I go there all the time for my oil changes in both my cobra and my explorer....
They replaced the t-56 with a brand new one, sent down by ford.
They also replaced my front steering bushings since one was making popping sounds when I was braking hard....
They did all this without a one sign of hassle and without me asking them too... I just brought the car in for work.
I also closed the hatch on my explorer one day and the entire back glass shattered due to a broken arm. This was at 44k miles, past the warrenty.... they replaced the arm/bracket and $400 window... all without me asking...
This dealer has been in business for over 60 years.... I think that has a lot to deal with service...
My advise, don't buy a car from someone that won't back you up... and don't make ford replace something you broke from abuse/misuse...
Every car maker has their lemons.... and bad days.... there are good dealers and horrible ones..
Just my 5 cents...