A bit of a rant and need help finding solid C&L/SCT dealer

We have received your request for the return of your product for refund. After reviewing your request, it has been determined that due to the guidelines
provided on the attached Policy sheet included in your order, we are unable to accept a return on your recent purchase in sales invoice #859792 for any type of a refund. We have updated your request. Please read the following carefully. After review it has been determined we are able to accept your request for a return of recent purchase on sales invoice #859792 as an in-store credit only that will be allowed for any future purchases with rpm outlet inc.. If the free shipping option was used, the original shipping cost incurred by rpmoutlet.com will be deducted from the purchase in the amount of $38.00. After inspection of the returned component/product , verifying that the item was never been open or installed and is in new condition, at that time we will issue an in-house credit that will be applied for future purchases only and will come in the form of an email to the email address provided with your request. Please review these guidelines provided on the yellow return sheet included with your sales invoice receipt. By utilizing our RGA numbering authorization system you are agreeing to receiving an in-house credit for merchandise returned provided you have followed the guidelines provided in your exchange only policy form. Credit back to original credit card, paypal account, or any other method of payment used for your original purchase is not an available option nor agreed to by the receiver of this authorization email or by RPM Outlet Inc.. We will accept the above listed item(s) authorized with our RGA number for in-house credit only and may be applied to any future purchase(s).

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It is very discouraging to have a customer threaten to go to the BBB, FBI, internet forums as a result of not being given the answer they wanted with regards to an issue. However in this case, making threats to "drag our name through the mud" for following our posted polices, terms and conditions, is slander. This now becomes a legal issue as it is against the law to try to extort funds through these means. By publicly slandering RPM Outlet or making any false statements against us, and putting these intentions to do so in writing, provides us with the legal grounds to take any actions necessary to prevent and recover any damages we incur as a result of these actions. This email will be kept on file with our legal department should we need to proceed with this matter. We would suggest, and allow you the time to rethink this approach.

We provided a return authorization number in accordance with our written policy provided with your sales receipt. It clearly states in our terms that "all sales are final". This information has been provided on our website, on our shopping cart and the BBB has had a hard copy of these terms and conditions on file at their office for the last 5 years. We do try to work with our customers as much as possible, however we cannot accept a part back into inventory if it is not defective, as becomes a legal liability and cannot be re-sold.


Due to the verbiage in your previous email, we feel it is safe to assume you do have access to the internet.

Please understand that we are an aftermarket performance retailer and an "All Sales Final" policy is not unique to RPM Outlet. This is an industry wide practice which is necessary to keep retail prices competitive. Parts that have been previously purchased cannot be resold as new and cannot be sent back to the manufacture.

We do sincerely apologize for the fact that you are not satisfied with your products. In an attempt to satisfy this situation we did offer you an In Store credit for the towards a future purchase. This In Store credit will be for full retail value paid at time of sale, for the returned merchandise once it has been received by RPM Outlet, Inc. The In Store credit has no cash value.

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Daniel your organizations reluctance to take responsibility for your errors is
what is at hand here. Slander is only slander if it's untrue or false
statements about your company. Be assured that any and all information
disclosed to anyone will be factual and the exact contents of communications
with your organization, and I have kept every single one of them.

Trying to "bully" me with legal action is a ridiculous and pitiful attempt at
dodging the issue at hand and that is your organization is fleecing me for
monies to return an item that you wrongfully sent to me. We can completely put
away the fact that you guys jerked me around for 3 weeks and look at the fact at
hand. The wrong item was sent, you also didn't include a part of the order. At
minimum you should be firing whomever picks your products for shipment as they
are not doing their job, from what I'm hearing not an unusual situation for your
group.

Perhaps I can lay out what I feel is an adequate solution for us but given that
your organisation seems to like to put up a wall this may this may not work for
you but it won't be said that I didn't try to compromise.

- If I return this item, I do not want to pay for the shipping charges either
way. I don't believe that I should have to pay for shipping to and from RPM for
an item that was sent in error. I think you can agree that this is fair. It's
not that I am not happy with the product, if it were the one I ordered this
would be a moot issue and my only gripe would be the shipping department and
their delays.

- I have no issue paying for shipping on the new item, but again this assumes
that I am not deducted shipping from the old item. I believe this is fair for
both parties. I understand that your organisation would loose some money, but
this is a cost of doing business and is something you'll have to take up with
your employees.

- If you are unwilling to agree to the shipping cost adjustments above, I want
the missing Predator PC Kit shipped to me ASAP at no charge. I will disconnect
any and all dealings with your organisation and simply sell the errant kit
online. It would appear that will be less of a hassle than having to go through
your exchange process.

Understand this. I have dealt with online vendors for years and never have I
received such contentious service, especially in the case of multiple vendor
errors. RPM is unwilling to do anything to fix their errors and this brashness
is simply remarkable, it's a wonder you get away with this on any consistent
basis. Remember, I have done nothing wrong at this point, every issue with this
order is a product of RPM's doing, some flexibility on RPM's part should be
considered mandatory at this point.

Essentially you're bullying me into taking a product that is completely the
wrong item and making me pay for your mistake, and that is just not an option at
this point. I suggest you discuss this with the powers that be in your
organization as this doesn't need to be as big of an issue as it has become.

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