Sounds like he didn't replace the the old solenoid one side at a time. Instead, took everything off the old one, then unsuccessfully put it all back on the new one.
Thats what I was thinking too, just didnt want to make him feel bad. Must be more careful, I try to label stuff, even though I know where it goes, just makes things quicker and more foolproof. In nuetral, E-brake on , and wheels chocked = good plan
no guys, i did one side at a time. if it doesnt matter what side each group of wires goes on then this part was defective. i put my old one back in with the wires on the same way as it was on the new piece and it fixed the problem.