Two guys out of thousands in just this forum have had an issue, many others from JUST THIS forum have said how good the service has been. The internet brings out the problems, issues and complainers.. they are the ones that post the most.. Very few times does the satisfied customer post up., “wow, I just bought x at y, they had it at the price advertised, in stock, and it fit as it was supposed to. “ So thousands of very satisfied customers have bought and installed parts from AM.. and just have not bothered to post the obvious.
1 user posted an issues, that AM tells a completely different story about (as I would expect, there is always at least two sides to every story)
1 other user posted up about how the FREE catalog from a US on line retailer was not free when shipped to a buyer outside the country… (id bet there is more to this story also, no flames at all intended,, just stating I’d bet there is more,,, from both sides)
It’s never if a company will make a mistake, it’s what they do about it after words.. Base on what the company rep posted in this thread,, I’d say, they did the right thing on this issue. Maybe not the best in the before column, but at least the after,,,
Be a consumer, vote with your $$$.. Me, I’ll buy from AM again,, no issues so far, great customer service, good price, and it was in stock, shipped next day after the order.
Hope it all works out for the user that started this thread,, I know how frustrating a stalled project can be while waiting on parts... I have two disassembled motors sitting on the bench waiting on seals I thought came with the "Complete engine overhaul gasket kit" I bought.. if I had known or been told, this particular company did not include seals in it’s complete kit, I could have bought them separate, or a different kit.