Dynamic Racing Products = Fail

I ordered a clutch on 5/24 from Dynamic Racing Products. I ordered a King Cobra Clutch, I was excited to find it at $159.00 with free shipping. I order, pay via paypal with their site, and receive a conformation that the payment had been received via paypay.


On 5/28 I send an email to Dynamic asking for shipping status.
I recently ordered a King Cobra Clutch on 5/24. I wanted to know when I could expect to receive the product I ordered, so I can plan according. Their response:
From: Dynamicracing@aol.com
Sent: Sun 6/01/08 11:18 AM
To: xxxxxxxxxxxxxxxxxxx
In a message dated 5/28/2008 4:33:34 P.M. Eastern Daylight Time, xxxxxxxxxxxxx writes:

shipped priority mail and should arrive any day

WEBSITE ORDERS INCLUDE FREE SHIPPING
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At this point I'm slightly annoyed. What company does NOT provide a tracking number or say, it's scheduled to be delivered on x date.

I send another email. Keep in mind the number for the business is not on the site and come to find out the one they submited with paypay is invaild. I send out an email to them:

From: xxxxxxxxxxxxxxxxxx
Sent: Wed 6/04/08 5:17 PM
To: dynamicracing@aol.com
Hi,

Any day? Which day is that?

Do you have a tracking number perhaps?
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I receive no response. So, on the 9th I file a dispute with paypal. This afternoon I recieve a response from Dynamic from the email I sent them on the 4th.

from: Dynamicracing@aol.com
Sent: Wed 6/11/08 12:56 PM
To: xxxxxxxxxxxxxxxxxxxx
In a message dated 6/4/2008 8:17:47 P.M. Eastern Daylight Time, xxxxxxxxx writes:

shipping info is on your paypal details

WEBSITE ORDERS INCLUDE FREE SHIPPING
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From: xxxxxxxxxxxxxxxxx
Sent: Wed 6/11/08 2:48 PM
To: dynamicracing@aol.com
Cc: xxxxxxxxxxxxxxxxxxx
No. That information is NOT correct. According to Paypal: "If you have questions about your purchase, such as shipping and tracking, we encourage you to contact the seller, Dynamic Racing Products.com at dynamicracing@aol.com"

I was NOT provided with the tracking number by PayPal or Dynamic Racing Products.

Do you have a contact number for your business, because clearly Dynamic Racing is unable to provide a resolution to it's customers via email.


In a message dated 6/4/2008 8:17:47 P.M. Eastern Daylight Time,

shipping info is on your paypal details


WEBSITE ORDERS INCLUDE FREE SHIPPING
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They actually respond the same day this time:
From: Dynamicracing@aol.com
Sent: Wed 6/11/08 4:01 PM
To: xxxxxxxxxxxxxxxxxx
there was a mixup with your order..you did not click RETURN TO MERCHANT so the order did not process,,we have issued a full refund..if you want to reorder the item you need to make sure you click RETURN TO MERCHANT after you click PAY
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No, hint of them taking any responsibility for giving me wrong information.

No thank, we're sorry, did you want a refund, we've issued a full refund as of, it will take x time for processing, etc.

I'm seriously overwhelming pissed off right now. I've wasted 18 days with this company. Buyer beware, I will NEVER do business with this company again, and I would NEVER refer this to anyone. I rather pay higher prices of others out there, just the assurance I will receive better customer service.

What should I write back. I ask only because I'm heated.

LiquidGT said:

I think I bought my MAF from them last year, it took 2 or 3 months for it to come.
The car was torn down anyway, but still...

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Doesn't surprise me. That's messed up.

Darkwriter77 said:

Be glad you got (or are getting) your money back at all. Too many places out there will just pretend they never heard from you, say they shipped out the item but send you nothing (or send you the wrong item), and then they'll fold up their shop and disappear from the face of the planet.

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That's very true. I would have hunted them down.

Waiting for my discount code from american muscle

I'm still waiting on my refund from them. They've got to be out of their minds to tell me I can re-order the product.

5.0Droptop said:

Your part will arrive before they will give you money back... watch and see.

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Ugh. I wont even be around to get it, so it wont even matter at this point.

I actually got my $$$ back. Very surprising.