90NotchBack said:
You're fortunate. I like to support the little guys too. Unfortunately, my local speedshop is run by dirtbags. However, if a small shop has something for the same price as Summit, I'll get it from the small shop. An example is DIYAutotune.com. Jerry won me over with his great customer service.
On the other hand, I haven't realy had a bad experience with Summit except that they are the only place I've ordered from where the package was beat to hell when I got it. About 25% of the things I've ordered from the have a BADLY damaged package.
EDIT: None of my stuff was damaged, though; just the package
The guy is a Bracket racer and a pretty good guy. The prices are the same or less then Jegs or Summit. I can get everything from him same day most of the time. There is always those items I have to wait until the next day. I will never buy from Jegs or Summit not cause I was treated bad but just that this guy is local, I know him and the prices are good. Plus if I can't make it to his store he'll bring it to the track and give it to me. He does this for a lot of racers.
I live right by summit, so I go there all the time to get stuff. Im actually not supprised that you got a return. I returned a part that I knew didn't work "because Im the idiot who broke it" this was a $220 electronic speedometer, I didn't tell them there was something wrong with it, I didn't even return it with all the parts it came with, they told me they would just resell it with a warentee.
I would buy from the local speed shop but when i asked how much a set of heads would run. They pulled out a summit magazine and quoted me what summit had them for +$50 i just left and wondered why dont i just order them from summit myself, that is what i get for trying to support local business. Summit on the other hand everything i have ordered has been packed and shipped perfectly except my cat back which was tore to ****, the box was ripped in two and had 1 strip of tape holding it together, other than that everything has been good.