SCT Updater wont open?

[053vstang]

Just downloaded the SCT updater and firmware to my desktop computer. For some reason my computer wont open SCT updater.

I called SCT and the tech logged in to my computer by remote, and he couldnt figure it out. We uninstalled and reinstalled it, we shut off the antivirus/spyware and still no luck. It just wont open. Ive got windows XP SP3.

Anyone else had this issue? And any idea how to fix it?

 

[Informant736]

That is an odd issue, i have had failure to read device before but not being able to open the software is odd. Are you getting any error messages when trying to open it? I guess the easiest solution is to try a different computer. Hope you are able to get this worked out.

 

[JR@SCT]

Which version of Windows is your PC running? Screen shot of the error message, if any, might help.

 

[053vstang]

Turned out to be my pctools Spydoctor antivirus not allowing the program to open. Once I completely shut it down and restarted the computer, the SCT updater opened without a problem.