Transmission Is Screwed

Jenns01TA · Sep 11, 2005

Good Luck...It is always beneficial to have the information in hand. I do not understand calling the lawyer though. You need to get something in writing to the servicing dealership ASAP (with a copy to Ford Corporate Dispute Resolutions - check the owners manual for the address) advising them of the information you have stated here, with dates and provide them with your intended recourse - Getting a replacement vehicle.

Remember that when getting a replacement vehicle under Lemon Law, you will not always just get it outright and free. There will usually be an appraisal on your vehicle accounting for depreciation and mileage - wear and tear. You will be paid that Replacement Cost (RC). If a new 06 is more than the RC you will need to come up with the money yourself.

This is my layperson's understanding and you may want to, after-all, check with the attorney.

Jenn

trent_ky · Sep 11, 2005

I want a lawyer to show them that I mean business and am not going to let them eff me over again. Also I want to make sure the action is taken in the best possible manner.

Jenns01TA · Sep 12, 2005

I understand. Please do not get irritated with me on this, but after September 16th, if you do not have your vehicle and if you have not done so already, may I suggest that you advise the Dealer's General Manager, Service Manager and Ford Customer Relations of your intent to seek representation on the situation for Kentucky Lemon Law resolution. You may be pleasantly surprised on their change in attitude when you present it with the KLL language in hand.

I am only trying to save you a long battle, lost money and sleepless nights. By seeking representation, you are potentially setting yourself up for a frustrating time, where the situation is removed from your hands and placed between Ford and your attorney. You will have limited ability to contact Ford once you have retained representation for this issue.

North American Customer Relationship Center
1-800-392-3673
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, Michigan 48121

Best of luck to you and I sure hope this works out.

Jennifer

SactoStang · Sep 12, 2005

trent_ky said:
We called the company that towed it to the dealer and asked them what day they picked it up and they told us 8/16 so its only been 27 days and i dont know if we can count sundays since the dealer is closed HOWEVER the kentucky lemon law says (after reading it and highlighting sections to shove in their face) "after 30 days out of use or service." Technically it has been 30 days already because the car messed up a few days before they towed it. Now I'm hoping they drag their feet a few more days and I will be calling a lawyer...Ive already picked out a new tungtein(sp?) gray gt conv. that I think would be quite the wonderful replacement.

I feel your frustration, but what impresses me the most is you still have faith with the Ford product regardless of the hassles you have gone through. I've read other posts from members here that have consistant problems who are switching to brand X. I think Ford fans are truly one of the most loyal customers who will always stand by their Fords. This speaks for the legacy of the Mustang.

The '06 Stang that I've ordered will be my first Ford product but the genuine passion that my sales guy had for the Mustangs of the past was what pushed me off the fence. Good luck! I hope Ford will treat you right and keep a lifetime customer.

trent_ky · Sep 13, 2005

Jenns05Stang said:
I understand. Please do not get irritated with me on this, but after September 16th, if you do not have your vehicle and if you have not done so already, may I suggest that you advise the Dealer's General Manager, Service Manager and Ford Customer Relations of your intent to seek representation on the situation for Kentucky Lemon Law resolution. You may be pleasantly surprised on their change in attitude when you present it with the KLL language in hand.

I am only trying to save you a long battle, lost money and sleepless nights. By seeking representation, you are potentially setting yourself up for a frustrating time, where the situation is removed from your hands and placed between Ford and your attorney. You will have limited ability to contact Ford once you have retained representation for this issue.

North American Customer Relationship Center
1-800-392-3673
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, Michigan 48121

Best of luck to you and I sure hope this works out.

Jennifer

Thanks, you have been very helpful.

V6WBlue05 · Sep 13, 2005

Don't know if you had to sign an arbitration agreement with your dealer but if you did. I believe you will have to go through that process before getting a lawyer involved.

But I think Jennifer is giving the best advice. Take it through the 'proper' channels and if that doesn't work get a lawyer involved. I have nothing againts lawyers but sometimes they can cause additional issues and time you may not have to deal with.

Good luck.

ks44142 · Sep 13, 2005

I would agree with Jennifer, I would first document everything: dates/times, intentions and expectations then give them a chance to respond then if it does not get you back in your car try something like a local news channel consumer action team, as bad publicity for a dealership may make more of an impression. A lawyer will slow the process and you’ll be paying on a car that loses value each day and the lawyer too. The dealership lawyer is all ready paid for what will hurt them is how the pay the lawyer (future customers) remember chain of command in your approach.

trent_ky · Sep 14, 2005

The dealer called today to say the car should be done friday BUT they wont have the cd player done then...we shall see

trent_ky · Sep 16, 2005

Car's transmission is done...they said they couldnt get the cd player to skip and in return I said I dont care replace it. Im tired of putting up with this crap...I want to squeeze this lemon in their eye!!

Transmission Is Screwed

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