After several heavy rainstorms I kept finding water in the drivers side footwell. It got so bad that I took it to the dealership for a warranty repair. They found that the underbody drain holes were blocked and they said that the warranty is invalidated as I have not properly maintained the car...this will be thousands of Dollars. The only thing that the owners manual says about this is that you have to flush the underbody regularly...that's it! They tell you what every fuse is and they have pictures describing all of the routine maintenance that the owner has to do but nothing on the drain holes.
What is regularly?
Where are the drain plugs?
How do I check if they're blocked?
Why, if it's so critical to clean these out, is this operation not highlighted more and described in sufficient detail in the owners manual?
Why is this not listed specifically in the routine maintenance section with pictures like everything else?
Why isn't this included in the routine dealer maintenance schedule, they always have it up on a lift, the customer can't reasonably be expected to wash their car on a lift?
Facts: I ran the car through the car wash in late June with a complete underbody wash.
I power wash my car once a month, including as much of the underbody that I can reach without putting the car on a lift (I don't own one). If I had known this was so important, and if I knew where the drain holes were, of course I would have checked them.
So, in effect, Ford are stating that I have invalidated the vehicle warranty because they claim that I haven't washed the car enough. This will be the third time that Ford have refused to stand by their warranty...it seems that Ford warranties are not worth the paper they are written on!
Past dicking overs from Ford regarding in force warranties on my previous Mustangs:
Ford refused to honor the corrosion warranty when I found the paint bubbling on my hood lip; a known design flaw. Ford weaseled out of this one by stating that there was no perforation, and surface corrosion is not covered. So I have a two year old car that's under full warranty and it's rotting but Ford won't resolve it because then they'd have to do it for everyone, it would cost millions to make the customers whole and maintain the integrity of the Ford name...nah! Let's just deny, deny, deny.
Ford refused to repair/replace a totally failed steering rack, because the dealer stated that I had probably damaged it by hitting a curb, their evidence was that I bad curb rash on one of the front wheels. That wheel was on the rear the week before, when I had my tires rotated.
I'm fed up with Ford not standing by their warranties and not doing the right thing for the customer when fundamental design flaws are discovered by the customers...I'm suing.
What is regularly?
Where are the drain plugs?
How do I check if they're blocked?
Why, if it's so critical to clean these out, is this operation not highlighted more and described in sufficient detail in the owners manual?
Why is this not listed specifically in the routine maintenance section with pictures like everything else?
Why isn't this included in the routine dealer maintenance schedule, they always have it up on a lift, the customer can't reasonably be expected to wash their car on a lift?
Facts: I ran the car through the car wash in late June with a complete underbody wash.
I power wash my car once a month, including as much of the underbody that I can reach without putting the car on a lift (I don't own one). If I had known this was so important, and if I knew where the drain holes were, of course I would have checked them.
So, in effect, Ford are stating that I have invalidated the vehicle warranty because they claim that I haven't washed the car enough. This will be the third time that Ford have refused to stand by their warranty...it seems that Ford warranties are not worth the paper they are written on!
Past dicking overs from Ford regarding in force warranties on my previous Mustangs:
Ford refused to honor the corrosion warranty when I found the paint bubbling on my hood lip; a known design flaw. Ford weaseled out of this one by stating that there was no perforation, and surface corrosion is not covered. So I have a two year old car that's under full warranty and it's rotting but Ford won't resolve it because then they'd have to do it for everyone, it would cost millions to make the customers whole and maintain the integrity of the Ford name...nah! Let's just deny, deny, deny.
Ford refused to repair/replace a totally failed steering rack, because the dealer stated that I had probably damaged it by hitting a curb, their evidence was that I bad curb rash on one of the front wheels. That wheel was on the rear the week before, when I had my tires rotated.
I'm fed up with Ford not standing by their warranties and not doing the right thing for the customer when fundamental design flaws are discovered by the customers...I'm suing.