2017 mustang v6 convertible top not working

[Anthony_818]

I have a 2017 mustang v6 and the convertible top won't open. when i press the button their is no sound at all. i checked all the fuses and wiring. any suggestions on how i can fix it?

 

[I Bleed Ford Blue]

Did you turn the handle to unlatch the top? If the top is still latched, the interlock will not allow the motor to turn on to lower the top.

 

[Anthony_818]

yeah i unlatched it. I also took it to the dealer yesterday and they said the motors are jammed. but how could it be jammed on a brand new car. and if it was jammed it would probably make some noise at least.