I have to agree with GDawg. He may have said it too bluntly but how much time would it have taken to list the make, model, and year? Sometimes, this could make a huge difference.
Supposed you called a doctor complaining about cramps and the doctor gave you Midol? When pressed, the doctor said "you didn't tell me you were a guy!”
The guys who spend their time trying to help out others need some love from time to time. :grouphug: Remember, the information provided saved time thus allowing faster return to working for a living.
A better response would have been, "Thanks for the help. You are right. Will do better next time".