I was on here saying similar things about Fullerton Ford years ago. It's really getting frustrating not being able to find someone I can trust to do work on my vehicles. The cool thing is that it was forced me to learn how to do some basic things myself. ALternators, brakes, fluid changes. Here's my latest beef.
I bought my 2004 F-150 from Bell Ford in Colonia, NJ and have thus far always taken it there for service. I tried to be a "loyal" Bell Ford customer. I liked that they were around the corner from work and that they USED TOO give you a free loaner when they did work. I bought my F150 from them. Immediately there was trouble the salesman said he took care of my insurance but I found out I had been driving my truck for two weeks without insurance,. The day I bought my truck they said they contacted my insurance company but that wasn't true. Their response to this was that it was my responsibility.
Just this week I called them because since they installed a new trans for me the 4wd started clicking. I called and asked if they could be related and I even told the girl that if the new trans install couldn't have messed up the 4wd I wouldn't bring it in because I didn't want to spend more money on the truck. She put me on hold and then said yes bring it in. I brought it in and the next day the manager calls me to tell me they fixed it and I was being charged $100. I never got a call until after they fixed it. He said it didn't matter because that was what they charged for diagnosing. (I HAD ALREADY EXPLAINED THAT I WANTED THEM TO LOOK AT IT BECAUSE i THOUGHT THEY DID SOMETHING WRONG WITH THE TRANS INSTALLATION! didn't quite say it that way because I was trying to be polite) I never signed a work order. I payed the bill but probably shouldn't have. All they did is lube up the hubs and it says in the work order if it comes back I will need to get new hubs.
I had also asked them to take a look at my moonroof again. It has a wet ring around it and Bell Ford charged me $100 months ago to blow out the drains! They said they couldn't find a leak. Well now months later there isn't just a ring... it's a wet ring but they still say no leak. At least they didn't charge me for that.
MOnths ago I also brought in the truck because my emergency parking brake was suddenly frozen in the on position on one wheel. I thought this would be covered under warranty but no.. Bell Ford told me I might as well get the rear brakes done too since I would need them soon. I said no since I know how to do brakes and I didn't think I needed them. Sure enough 30,000 miles later I did the brakes and there was still lots of pad left. Bell Ford lied and tried to do unnecessary work on my truck.
On another occasion my truck was hesitating real bad so I brought it in thinking spark plugs. They said it was the trans. I let them sell me an entire new trans and then 1000 miles later the exact same symptoms started and they said I needed new plugs and a few new coils. $800 spark plug job thanks to fords two piece plugs. I am left wondering if I EVER NEEDED A NEW TRANS. This was either one heck of a coincidence or I got ripped off big time by Bell Ford.
This has been my experience with Bell Ford. I will never buy a Ford again (many other things have gone wrong with my truck) and after today I will never bring my truck or any car to Bell Ford in COlonia, NJ. They are crooks. They should be closed down for the way they do "business" BEWARE OF BELL.
I bought my 2004 F-150 from Bell Ford in Colonia, NJ and have thus far always taken it there for service. I tried to be a "loyal" Bell Ford customer. I liked that they were around the corner from work and that they USED TOO give you a free loaner when they did work. I bought my F150 from them. Immediately there was trouble the salesman said he took care of my insurance but I found out I had been driving my truck for two weeks without insurance,. The day I bought my truck they said they contacted my insurance company but that wasn't true. Their response to this was that it was my responsibility.
Just this week I called them because since they installed a new trans for me the 4wd started clicking. I called and asked if they could be related and I even told the girl that if the new trans install couldn't have messed up the 4wd I wouldn't bring it in because I didn't want to spend more money on the truck. She put me on hold and then said yes bring it in. I brought it in and the next day the manager calls me to tell me they fixed it and I was being charged $100. I never got a call until after they fixed it. He said it didn't matter because that was what they charged for diagnosing. (I HAD ALREADY EXPLAINED THAT I WANTED THEM TO LOOK AT IT BECAUSE i THOUGHT THEY DID SOMETHING WRONG WITH THE TRANS INSTALLATION! didn't quite say it that way because I was trying to be polite) I never signed a work order. I payed the bill but probably shouldn't have. All they did is lube up the hubs and it says in the work order if it comes back I will need to get new hubs.
I had also asked them to take a look at my moonroof again. It has a wet ring around it and Bell Ford charged me $100 months ago to blow out the drains! They said they couldn't find a leak. Well now months later there isn't just a ring... it's a wet ring but they still say no leak. At least they didn't charge me for that.
MOnths ago I also brought in the truck because my emergency parking brake was suddenly frozen in the on position on one wheel. I thought this would be covered under warranty but no.. Bell Ford told me I might as well get the rear brakes done too since I would need them soon. I said no since I know how to do brakes and I didn't think I needed them. Sure enough 30,000 miles later I did the brakes and there was still lots of pad left. Bell Ford lied and tried to do unnecessary work on my truck.
On another occasion my truck was hesitating real bad so I brought it in thinking spark plugs. They said it was the trans. I let them sell me an entire new trans and then 1000 miles later the exact same symptoms started and they said I needed new plugs and a few new coils. $800 spark plug job thanks to fords two piece plugs. I am left wondering if I EVER NEEDED A NEW TRANS. This was either one heck of a coincidence or I got ripped off big time by Bell Ford.
This has been my experience with Bell Ford. I will never buy a Ford again (many other things have gone wrong with my truck) and after today I will never bring my truck or any car to Bell Ford in COlonia, NJ. They are crooks. They should be closed down for the way they do "business" BEWARE OF BELL.