Beware RPM Outlet....

Just wanted to share a bad experience with RPM Outlet. I have vowed to never buy from them again and will tell as many people about my experience as possible.
I ordered a water pump/pulley kit from RPM Outlet back in August. The kit is supposed to include the water pump, pulley, themostat and a Gatorback belt. Guess what, some two months later, I just got the damn thermostat today and STILL don't have the belt for my 01 GT!! WTF!!!! After about 10 calls, they finally told me last week that I would get the belt and thermostat and today I get a little box with JUST the thermostat.
Another reason that the customer service sucks there, for all of you that ordered your Accufab plenum from them in August thinking that it would be with you soon, SIKE!!!! When they posted the plenum back in August, ACCUFAB had not even released or finished testing the plenum yet. (I confirmed this with ACCUFAB personally) Being pissed that some kid there took my order and said it would be to me in about a week, then called me back to tell me that the plenum was on backorder was an outright lie which after I called ACCUFAB and tried to order direct and they hadn't even released the plenum yet, I turned around and cancelled my order with RPM Outlet the same day. After numerous apologies for being "given the wrong information" I was told that a time disclaimer would be put on the site regarding the plenum availability. Well, my firend Shane calls two weeks later and is told that his order will ship in a week back in August. Guess what, he STILL doesnt' have the plenum, yet and is told it would be another week or so each time he calls. Great customer service huh?? If my problem is an isolated incident, so be it, but for those of you that are waiting for your Accufab plenum from RPM Outlet, it will be another week or so.......
SIKE!!!!!!!!!!!!!!!!!

I guess the Accufab would be available now some 2 MONTHS after they posted it. They do deem pleasant but nice doesn't always equate to application, feedback and followup. On the other hand, when I ordered my C&L plenum from Dugan Racing/TrickOne, I got it 3 days later. That's service.

I have the C&L plenum that I bought from Dugan Racing. I love it!! I actually took it off and tried to smooth out some of the casting inside and it seemed to help somewhat. Good mod for the money. People are saying that thye are picking up about 10 rwhp across the board and I beleive it based on how the car feels now. The Accufab is supposed to flow better (630 CFM to 580CFM) with the 75MM TB but they have not been released yet. Now if C&L beats Edlebrock to the punch with the lower intake early 2004, then I guess we can finish this thing off.

You know what is great about this, even if they continue to slight me on this, with the various posts that I have put out, there have been over 300 views of this issue in less than 3 hours. I also have a friend who has decided NOT to purchase one of the package deals for his 03 Cobra worth over $1000 because of my problem. The money that you lose from bad publicity is not worth the $25.00 part that I should have gotten 2 months ago. They may make it up from someone else but the customers that you lose you NEVER GET BACK......