EDC, please respond

How about a phone call?

I don't think a lot of people realize that Ed is a total one-man show at FlowTech Induction. He does all the work, answers the phones, and replies to emails. You got to understand that everytime he checks his email, he's probably looking at somewhere between 50-75 emails if not more.

I only know this because I've spoken with him about his business on the phone and only then do you get a good appreciation of the volume of business he handles individually and how busy he really is.

Be patient, and don't expect a reply the same day...especially if its over the weekend or something.

You pay a premium for Ed's service as he does custom work. If you want fast service...go through Summit who have hundreds of call reps and techs. It can be frustrating if you're not used to it, but that is what you have to expect. Most people, including myself, are shocked at the responsiveness he is able to give knowing his time commitments to his business, NMRA, personal life, etc...

Ok...I"m getting off his soapbox now and won't get back on until I get my combo running and see the results

Send him an e-mail, or call on the phone. I just e-mailed him last week about something and got a reply the next day. Not bad, actually -- everything 94DreamGT said is true, Ed is a very busy man.

Dave

Yeah, I also had no idea Ed was a one man show until I talked to him on the phone. Considering that, its pretty amazing the volume of stuff he does. I usually get an email response within 1-2 days.