Man I'm startin' to hate UPS... This is the second time I've had problems with them in as many attempts.
I sold a couple of Holley alcohol carbs on EBay last week, the same buyer bought both. I packaged both carbs together in a large box, they were still new in their own boxes. I used newspaper as the packing material in the bigger box. When I took them to the UPS Store to ship, I told them I wanted insurance, to which they said that I'd have to replace the newspaper with packing peanuts, they said they'd do the repack. I begrudgingly agreed, dropped a couple extra bucks to cover the cost, and left. Fast forward to yesterday, the buyer emailed me and told me both carbs had damage on their throttle linkages, yet the outer box wasn't damaged. Now, it seems to me either the box was dropped flat and the blow jarred the carbs but didn't damage the box, or the genius at the store did it packaging them. How should I go about filing a claim, should I go do it at the UPS Store or with UPS themselves? Are the UPS Stores run by UPS or are they like a different company? Last time this happened THEY put the wrong address on the shipping label and sent it to the wrong damn house; they refunded the shipping money and provided the money to replace the item... But it was only like $5, the buyer said the Holley parts are like $70.
I sold a couple of Holley alcohol carbs on EBay last week, the same buyer bought both. I packaged both carbs together in a large box, they were still new in their own boxes. I used newspaper as the packing material in the bigger box. When I took them to the UPS Store to ship, I told them I wanted insurance, to which they said that I'd have to replace the newspaper with packing peanuts, they said they'd do the repack. I begrudgingly agreed, dropped a couple extra bucks to cover the cost, and left. Fast forward to yesterday, the buyer emailed me and told me both carbs had damage on their throttle linkages, yet the outer box wasn't damaged. Now, it seems to me either the box was dropped flat and the blow jarred the carbs but didn't damage the box, or the genius at the store did it packaging them. How should I go about filing a claim, should I go do it at the UPS Store or with UPS themselves? Are the UPS Stores run by UPS or are they like a different company? Last time this happened THEY put the wrong address on the shipping label and sent it to the wrong damn house; they refunded the shipping money and provided the money to replace the item... But it was only like $5, the buyer said the Holley parts are like $70.