Highly Disappointed in AM

I live in Ohio as well, I've always had my stuff in 3 days or less with there free shipping. I've never had any bad experiences with AM. I'm kinda on there side anyhow, how can u order it Wednesday night and expect it to ship out Thursday morning"? They work normal business hours and probably didn't even receive your order till Thursday morning. I'm betting you will have your items before you know it. AM is a very upstanding company and I've ordered countless parts from them and will continue. Call the costumer service and maybe try to work something out with them.

Believe me I understand being anxious for an ordered part, but.... I think believing it would be here today was wishful thinking. You ordered it on Wednesday night, knowing they use UPS so no Saturday delivery. Things come so fast these days with standard ground that it's kind of silly to pay for expedited shipping. I've had 2 or 3 orders through AM and the parts/delivery were top notch.

I'll be shocked if it isn't at your door Monday before lunch!

i dont see how any of this is AMs fault?

Start complaining about UPS, not AM theyve got nothing to do with it. Its UPS' system that you should have a beef with, not with such a reputable vendor that American Muscle is.

Thats why I always make sure to order at the beginning of the week, and not at night

I'm from Canton, OH. Seems like its the delivery service that screwing you over not AM. What did you order? If you live in NW Ohio, Summit Racing in Tallmadge is a great place to get parts from when your in a pinch. That's if you live close enough to drive there. They usually have the parts you need in stock ready to go for pickup when there.

If you ordered it Wednesday night it has to be dropped off and put into the system Thursday. It will be out into a sort Thursday night/Friday morning, and will be on a 18 wheeler Friday day. Either Saturday day or Sunday night(whichever UPS works) it will be dropped off at a hub, resorted, and sent out to a depot for delivery the next day. That in a nutshell is 2 day shipping.

Taking AM's side on this one.

I just placed an order with AM last night. Today I got the e-mail conformation
and tracking, they even told me it might not arive untill next thursday,
cool with me , Im not really desperate for a cosmetic mod.

This thread is horrible and should be deleted. Don't give AM a bad name. They are a great company. If I place my order today, it will be at my door step the next day!

Technically a 'business day' is over at 5pm and if UPS has already picked up from them then there is nothing that AM can do past that. It sucks but just how it is, only time you can get it shipped out the same day you order it is order it by noonish I would say eastern time. Only thing I think they could have done was upgraded the shipping to next day but that would have cost someone and depending on the size would have been extremely pricy.

Yeah I have to say, I don't see how it's AM's fault either. As far as them being any more clear on the shipping, they give it free. lol Them saying FREE is good enough.

Oh well, you live and learn man. At least you know you have a part coming.

OP - I think everyone understands you paid extra for a supposed "quicker" delivery time. But, based on when you placed the actual order (Wed night), the actual S&H process wasn't going to meet your expectations.

If you thought you were cutting it close when placing the order (and hindsight is always 20/20, lesson learned), you should have contacted the vendor prior to ordering by phone (if possible, again by the end of a "normal" business day, typically 5pm) to speak with a customer service rep.


Sounds like you talked to them after placing the order and their response is that their hands are tied (which makes sense, because the package has already left).

Everyone can relate to venting about unpleasant shopping experiences, but you're gonna have to chalk this one up to being one of life's little lessons and remember to read all of the applicable S&H information prior to ordering online (this goes for ANY online product ordering).

I think your S&H expectations were a little off to begin with or you assumed incorrectly, no offense.

american muscle being a business, likely has a daily pickup. usually this is close to the end of the day. most places i am referencing have a daily pick-up after 12 pm. if you read technical details on ups site about expedited shipping, they generally say if it's placed before "X" time.

here is why your expectations are not realistic. next day air must be processed before i believe, 10 am to arrive the following day. that is what you expected out of your package that you paid for with 2 day air. ie; thursday process, friday delivery. thats overnight air bro.

not am's fault whatsoever on this one.

-You get an automated email when you place an order, that doesn't mean they actually processed it and boxed it up right then.

-If by saying, "Be sure to read the fine print", you meant to say, "Make sure you know the shipping details," then you are correct sir.

This must be the fine print you speak of.

Shipping Policy - AmericanMuscle.com

Shipping Methods

Our free Standard Shipping option is either UPS or USPS, depending on the weight and size of the item. Because UPS does not deliver to P.O. Boxes, we strongly recommend that you provide a physical delivery address to avoid delaying shipment.

Standard Shipping All Standard Shipping orders will ship via USPS or UPS, whichever is most cost-effective. In general, orders weighing less than 1 lb. will go Priority Mail and heavier boxes will ship UPS Ground. Orders placed M-F before 4:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)

All packages destined for APO/FPO addresses will ship via USPS, regardless of weight. APO/FPO orders can take up to 2 months to be delivered. Please contact us if your order takes longer than that to arrive.

Guaranteed 3 Day Orders will be shipped via UPS 3 Day Select OR UPS Ground, depending on your location. Delivery is guaranteed within 3 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) Shipping method is not guaranteed. Orders placed M-F before 4:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)

Guaranteed 2 Day Orders will be shipped via UPS 2nd Day Air OR UPS Ground, depending on your location. Delivery is guaranteed within 2 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) Shipping method is not guaranteed. Orders placed M-F before 4:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)

Guaranteed 1 Day Orders will be shipped via UPS Next Day Air (Saver will be used where available) OR UPS Ground, depending on your location. Delivery is guaranteed within 1 business day after the ship date.(Saturdays and Sundays are not counted as business/working days) Orders placed M-F before 4:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)

*** Time definite shipments (Guaranteed 3 Day, 2 Day and 1 Day) that do not arrive by the end of the day on the scheduled delivery date (due to carrier delays) may have a refund issued to reflect the service that was received. Refunds cannot be issued due to delays from unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock or has limited availability.

Sorry to hear about the situation and I understand your frustrations entirely. However, this is not AM's fault

This is one of the draw backs of the boards. Exposes the bad in some cases, but puts a bad rap to a good company. Didn't have any problems with them years, hope this thread gets deleated from the newb.