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Issue With Dealer/service Dept In Hou

  • Thread starter Thread starter lbrownpsu
  • Start date Start date Sep 18, 2015
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lbrownpsu

New Member
Aug 12, 2008
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Sep 18, 2015
#1
  • Sep 18, 2015
  • #1
Please help! I left my car with a dealership's service dept in Houston for service and when I came back to pick up the vehicle there were several issues...the battery was dead and there was 3 inches of water in the car! now they are telling me the piece under the carpet is ruined and needs replacing as well as some other work...

I'd had the car out in the rain before dropping it off to have the cabin air filter replaced and there was no issue.

Frankly, I get the sense they are just pushing to get more work for themselves and are covering over work they may have done incorrectly/not finished before leaving the car in the rain.

Please help!

-Lawrence
 

84Ttop

They make new pistons every day, so why worry?
5 Year Member
Jul 2, 2009
5,222
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South Jersey
Sep 21, 2015
#2
  • Sep 21, 2015
  • #2
@FordCustSrvc
 

madspeed

Colonel Mustard
Founding Member
Nov 29, 1999
8,914
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a van down by the river
Sep 21, 2015
#3
  • Sep 21, 2015
  • #3
Yikes, I would first speak with the Service manager. If not satisfactorily taken care of, I would ask to speak to a regional director, and perhaps @FordCustSrvc can help you out
 

FordCustSrvc

Active Member
Oct 25, 2010
508
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29
Dearborn, MI
Sep 23, 2015
#4
  • Sep 23, 2015
  • #4
lbrownpsu said:
Please help! I left my car with a dealership's service dept in Houston for service and when I came back to pick up the vehicle there were several issues...the battery was dead and there was 3 inches of water in the car! now they are telling me the piece under the carpet is ruined and needs replacing as well as some other work...
I'd had the car out in the rain before dropping it off to have the cabin air filter replaced and there was no issue.
Frankly, I get the sense they are just pushing to get more work for themselves and are covering over work they may have done incorrectly/not finished before leaving the car in the rain.

Please help!
Click to expand...
I’m happy to get this documented and possible escalated for you. Please, PM me with your VIN, dealer, mileage, full name, best daytime number, and what has transpired since.

84Ttop said:
@FordCustSrvc
Click to expand...
madspeed said:
Yikes, I would first speak with the Service manager. If not satisfactorily taken care of, I would ask to speak to a regional director, and perhaps @FordCustSrvc can help you out
Click to expand...
Thank you for the mention, guys!

Deysha
 
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