Mustang Plus Carpet Kit Is Junk!

Gud T.B. Blown · May 4, 2005

pushrod power said:
thanks for asking ron. what i would really to see are steering and rear suspention mods for the 71-73's.

i am officially impressed. ron took time to email at home me to ask me more for more input regarding my request.

hungrymonkey · May 5, 2005

how about a tech article on how to put together a 67 coupe thats been sitting for two years

I have all the parts...

I have not ordered parts since before I got out of the service in 2003. But the only problem I had with M+ was a wrong part that was shipped, and that was fixed within a week or so at no cost to me for shipping.

the entire suspension on my 67 coupe is from mustangs plus. Through their ebay auctions.

Edbert · May 5, 2005

pushrod power said:
i am officially impressed. ron took time to email at home me to ask me more for more input regarding my request.

As I said early in this thread...M+ takes a lot of abuse in these forums, and I think it is unwarranted. Ron and family are great contributors to this hobby!

I think this thread should die off though. Continue the current discussions in another thread so folks browsing it will not see the "M+ = junk" heading anymore. Maybe we could get a moderator to change the heading since the original poster has seen his issue ameliorated.

jerry S · May 5, 2005

Edbert said:
As I said early in this thread...M+ takes a lot of abuse in these forums, and I think it is unwarranted. Ron and family are great contributors to this hobby!

I think this thread should die off though. Continue the current discussions in another thread so folks browsing it will not see the "M+ = junk" heading anymore. Maybe we could get a moderator to change the heading since the original poster has seen his issue ameliorated.

I agree. It is not like it was M+'s own private lable brand of carpet anyway. It was mfg'd by ACC and M+ sold it. Nobody on earth, with the exception of some firm that supplies parts to the space shuttle program, does a manual pick before shipping and checks the specs of the product before sending it on to the buyer.

I was in a similar spot as the guy who started this thread. I bought a Thrustmaster Top Gun Fox joystick for my PS2. It came with a 1 year warranty. It went bad after 10 months but I was too lazy to send it back before the warranty expired and now I am SOL. My fault or the seller's?

68rustang · May 5, 2005

jerry S said:
I was in a similar spot as the guy who started this thread. I bought a Thrustmaster Top Gun Fox joystick for my PS2. It came with a 1 year warranty. It went bad after 10 months but I was too lazy to send it back before the warranty expired and now I am SOL. My fault or the seller's?

It's your fault because you were too lazy to send it back for warranty replacement. Whose fault would it have been if they originally sent you an X-box controller instead of a PS2? The vendor's.

thehueypilot · May 5, 2005

Hey Ron;
How about some long term testing/evaluation based on the completion of your tech articles. How are these parts you showed us how to install holding up after a year or longer of everyday use. Would the owner recommend these parts after using them for a while? Maybe we could get the suppliers to make some improvements based on your findings?

jerry S · May 5, 2005

68rustang said:
It's your fault because you were too lazy to send it back for warranty replacement. Whose fault would it have been if they originally sent you an X-box controller instead of a PS2? The vendor's.

If the seller says that I have one year to return either a defective joy stick or an XBox joy stick and I wait till one year and a day after that, then it would still be my problem.

68rustang · May 5, 2005

jerry S said:
If the seller says that I have one year to return either a defective joy stick or an XBox joy stick and I wait till one year and a day after that, then it would still be my problem.

A part that breaks is a completely different situation than being sent out the wrong part in the first place. That is what I was trying to get across. Also we are not talking about a year later. The original poster said the carpet was a gift for Christmas 2004, just over 4 months ago. When this thread started it was just over three months ago. To ask the guy to send carpet back at his expense when when M+ sent the wrong thing in the first place is bad customer service. But it sounds as though Ron caught wind of the whole deal as either worked it out or is working it out to make it right.

jerry S · May 5, 2005

68rustang said:
A part that breaks is a completely different situation than being sent out the wrong part in the first place. That is what I was trying to get across. Also we are not talking about a year later. The original poster said the carpet was a gift for Christmas 2004, just over 4 months ago. When this thread started it was just over three months ago. To ask the guy to send carpet back at his expense when when M+ sent the wrong thing in the first place is bad customer service. But it sounds as though Ron caught wind of the whole deal as either worked it out or is working it out to make it right.

First of all, a seller may set its own return policies, anywhere from Summit's liberal return policies of up to one year to All Mustang Performances "all sales final. No refunds or exchanges on performance/competition parts with all sales being final, as is, with no warranties whatsoever." This means that for the same part from the same mfg, Summit gives you a one year exchange and the mfg's warranty while AMP tells you to screw yourself once your check has cleared.

Now let's look at M+'s policies

Most parts sold by Mustangs Plus carry a manufactures warranty which is usually 90 days from the date of purchase, unless otherwise noted. All manufacture warranties are passed on to the buyer. All parts sold by Mustangs Plus carry a 30 day warranty against defects in workmanship and materials. Mustangs Plus’ liability on any and all products is limited to the replacement of defective parts only. Labor or any other monetary expense regarding any part sold is the responsibility of the customer.

RETURNS / EXCHANGES

At Mustangs Plus, we try to make returns and exchanges as simple as possible. If you are not 100% satisfied with any product you have purchased from Mustangs Plus, you may return or exchange it within 90 days. All return shipping charges are the responsibility of the customer. Any returns sent C.O.D. will be refused. All returns, regardless of type, must be accompanied by a copy of the original invoice & have a Return Authorization Number.

EXCLUDED PRODUCTS & SERVICES

Shipping charges are not refundable unless we clearly sent you the wrong part. Always insure your return for it’s proper value to protect yourself against the carrier loosing or damaging your package.

So M+'s warranty and exchange policies lie somewhere in between Summit's generous return policies and Amp's non-existant return policies. M+'s policies are there for everyone to see before they order. You don't like it? Order from somebody else. It is not like M+ is the only Mustang place in the US. If the original poster were smart, he would have inspected the carpet immediately. If the carpet was defective and he notified M+ of this before 60 days were up and If M+ said too bad, he could have charged the carpet back as a billing error under the The Fair Credit Reporting Act (FCRA). If M+ had shipped him the wrong carpet, then he had a total of 90 days under M+'s own policies to send it back at M+'s expense. the point here is that if wait to address errors, you do so at your own peril.

Sorry, but he and I have only ourselves to blame. At least he got satisfaction. I am stuck with a EUR 55 thrustmaster that doesn't work.

68rustang · May 5, 2005

Policies are there to take care of most situations. However things also should be looked at on a case by case basis. To say OOPS we sent you the wrong part sorry we will replace it but you have to pay shipping there and back because you waited two weeks too long is bad customer service and a good way to get your company flamed on the forums.

Maybe we could chalk this up to a lesson learned for all parties? Either way I don't care M+ is too far away and too expensive for me anyway. Maybe I would feel differently I if I was able to attend their shows and talk to them face to face.

XXBULLETSXX · May 5, 2005

ya I agree, we need to change the title of this post. Can some Admin step in and change the title of this thread? Maybe just change it to Mustangs Plus.

Let's go Admins help us and MP out...change the title please!

mikec35 · May 5, 2005

Ron, as popular as the the 67's are it would be good to see restoration articles that are not of the "eleanor" nature.

a.vannoy · May 5, 2005

68rustang said:
I don't think any of this has been out of line. Nothing inflamatory has been said that I have seen. No name calling or childish behavior. Why is it the consumers responsibility to go the distance when the vendor is the one charging $. I think every employee is a reflection of the company they work for.

I agree with you , I own my own company and when there is a problem with a customer I make it my responsabilty personally. I dont sell junk on purpose and if a customer complaints I eat the shipping, let them keep the product and refund them them thier money. Lucky me that has happen but 3 times since I been in buisness but the praise that I recieved from my "unhappy" customers has helped my buisness grow. I think its great when someone complains if that person got cheated then maybe the next person might reconsider doing buisness with a bad company, if that company wont change then it deserves to close thier doors. I know the disappointment of shelling out 400.00-500.00 and getting poor service and junk products.
***** those companys they deserve the bad reputation they get and because they spend on advertising or give **** away for free is not a reason to tolerate the a$$hole's. This is a forum, getting ripped off and warned about a company that sells junk is a legal complain and belongs in this forum.

whwright · May 6, 2005

Edbert said:
I think this thread should die off though. Continue the current discussions in another thread so folks browsing it will not see the "M+ = junk" heading anymore. Maybe we could get a moderator to change the heading since the original poster has seen his issue ameliorated.

"Ameliorated?"

Since when do hot rodders use the word "ameliorated?"

I do agree, though. If possible, the title/heading of this thread should be changed. Unfortunately, I once misspelled a word in the title of a thread that I started and Oboe said there was nothing anyone can do about it.

Hey Ron: did you get my v e r b o s e email about upholstery?

Hey admin: why does the system change the word "v e r b o s e" to be ver****?

Don't believe me? Just put the word ver**** in a message and hit "preview post." It's the darnedest thing.

Wayne.

thehueypilot · May 6, 2005

XXBULLETSXX said:
ya I agree, we need to change the title of this post. Can some Admin step in and change the title of this thread? Maybe just change it to Mustangs Plus.

Let's go Admins help us and MP out...change the title please!

I don't agree with this.....it would be like re-writing history to please someone. Let it stand. It was meant as an attention getter and as we all have witnessed it worked and everyone got a say about this matter.

Edbert · May 6, 2005

whwright said:
Since when do hot rodders use the word "ameliorated?"

hungrymonkey · May 6, 2005

b ose might of been added to the word filter due to some spamming (my best guess)

Kind of like all the free I pod posts that have been popping up.

I havent ordered from summit in two and a half years because of bad customer service from one of thier phone sales guy's.

I can understand that the guy might of been having a bad day. But I still will not buy from them again.

customer service is a big part of every business. I like low prices. But I like to know that I am not going to be jerked around when I need help.

86T-Top · May 6, 2005

Ron,

Since it seems that a lot of people buy suspension pieces from you, maybe you could print pictures of the ride height of cars with your components installed. Here is what I am thinking:
One picture (side profile) of the car stock, next picture with 620 springs and regular eyed leaf springs, next picture with 1" lower 620 springs and mid eyes, and finally a picture with 1" lower 620s and the Shelby drop with reverse eye springs out back. If you could do this on the same car I think it would make your customers more confident on ordering those suspension parts, because they will have a good idea of what it will look like.

Mario

mfp4073 · May 6, 2005

Just another mustanger here. I have purchased from M+ and have also found the prices a little high. I also have the luxury of driving up to NPD ocala for parts. But there was a period of time of about 5 years where I would not deal with NPD ocala because they screwed up every order I made or were jerks to me on the phone. After some time I made several orders...one of them a repo hipo fan blade. It came apart on me....the metal just fatigued and destroyed my fanshroud and part of my hood. In this case I got just the opposite. The salesman got a manager..before I asked for one. This manager not only refunded me the cost of the fan (over a year old at this point) but also offered me a new shroud at %20 off. I was sold. It was one of the best expriences.

This thread is like that...even though I didnt buy anything from M+. Thanks ron for taking an interest and making things right. There is a big difference between the letter of the law and just doing what is right...and when it comes down to it doing what is right is just.....well....right.

I never discounted M+ as a seller, but your company has been a littel further down the list of who I check for parts and prices. I would have to say now that it is right there at the top.

Taking a personal interst and doing the right thing are more important than anything else.

Ron and Mustangs Plus.....please dont disappear from the forum....now that you are here it can only benifit your business and us hobbiests. Win win if you ask me. Heck you can probably write it off as more R&D.

XXBULLETSXX · May 6, 2005

thehueypilot said:
I don't agree with this.....it would be like re-writing history to please someone. Let it stand. It was meant as an attention getter and as we all have witnessed it worked and everyone got a say about this matter.

Oh ya! well there's more of us who want to change it than not! LMAO I'm just kidding! I hope I got you with that one.
Maybe we don't change it but instead start another thread based on Ron's last post asking for article advice. Or better yet...give Ron his own section.

Mustang Plus Carpet Kit Is Junk!

Gud T.B. Blown

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hungrymonkey

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