Mustang Plus Carpet Kit Is Junk!

thehueypilot said:

I don't agree with this.....it would be like re-writing history to please someone. Let it stand. It was meant as an attention getter and as we all have witnessed it worked and everyone got a say about this matter.

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So you're insinuating that every carpet kit that Mustang Plus sells, will sell or has sold is junk? And the people that don't read the thread, but read the title and make a mental note not to buy carpet from Mustang Plus....

I'm not saying to totally change it, but I'd ask the original poster if it was okay to change it to "Mustang Plus Carpet Kit Problems!" That doesn't really define anything other than there was a problem with the kit, the reader will have to divulge into the thread to see what it is and how it turned out. I guess the only other alternative, albeit probably what should have been typed to begin with, is, "The Mustang Plus Carpet Kit I got as a Christmas present from my girlfriend and waited 4 months to open doesn't fit!!!"

If I had not read the thread before, I would be impressed that the owner of the company is going forth to take care of the problem himself. (I think that I already posted that I was)

Well, you can't change it, but 2bav8 or oboebrian can.

Just a quick post to let you know that I have been reading the comments that are being made here. I've read some things that I want to respond to but I just don't have the time right now. I always have a little spare time on Saturday mornings and I'll try to respond then.

Keep up the conversation. It helps me. Sometimes a comment made in passing can shed light on a problem and help to get it fixed. Or expose a problem that you didn't know existed.

It's not uncommon for retail store owners to visit the forums...it tells them where leads, trends and future sales may be. I do the same (Florida Mustang) but I AM as owner, the Customer Service Department. I take it personaly that a customer is ticked off because of a mishap in an order process or a foul up from the shipping department. It's not hard to fix a problem, it's harder to cover it up with an excuse. There are a lot of overpriced retailers out there, but the one's that get the business are customer oriented!

Many of you have asked me to post here again and have asked me questions, through the forum, which I will answer as best I can. We all know what started this thread; an unhappy customer with a carpet problem. I received a message from 12sec67 and he has installed the new carpet and is sending me back the old one. More on that once I get the old carpet back.

Below, I’ve tried to answer and comment on what I’ve read. Remember, any of you are welcome to contact me direct at any time for any reason.

#81 from xxbulletsxx - #1) The carpet kit for the trunk is on the drawing board but there is no date of completion yet. I will look at speeding it up.

#2) I did my first automatic to T-5 conversion back in the mid 1980’s. It has been in the Mustang magazines several times since. I have told the editors of the magazines several times not to be afraid to rerun past articles as most of, if not almost all of, their current readers have not seen them. I will suggest this to them again. Contact me. I can help you with this.

#3) A power window install is planned for Restomod Daze later this year.

#4) The instructions on how to install the Negative Wedge Kit is very detailed and come with the kit. This would make a good article as I could show why this is such a good upgrade for the early Mustang. Maybe later this year in Restomod Daze.

#5) Never cut 1\2 coil at a time off one of our 620 coil springs. 1\8 of a coil is what I recommend, put it back in the car, check the ride height and do it again until you get the front end where you want it. Remember, our 620’s will go into the Mustang without having to use a compressor so they are installer friendly, in that sense.

#87 from thehueypilot - As far as long term testing, we’ve been in business for over 25 years and try to sell the same products over and over again because we don’t have problems with them. When we developed our coil and leaf springs many years ago, there was a period where we did just that. We made adjustments and refined them. We still do that with products today. BTW. Does anybody have problems with their headers on their small block hitting on the shock towers and causing a vibration? If so, we have new fully adjustable motor mounts to solve that problem and I need to send out a couple of sets for our customers to try out. Let me know if you are having this problem.

#89 and #91 from rustang - Fist of all, if we’ve made a mistake in shipping or have a product that is miss-boxed and we can confirm it, we’ll do everything in our power to make sure it doesn’t cost the customer a dine. In fact, all of the major Mustang parts vendors will do this! Your second point, that you live to far away, is an excellent one. On top of the cost of the part, you still have shipping, which converts into cost on the part. If you can buy the same part locally, why not save the money? But you can’t hold it against us, or anyone for that matter, because our location is too far away, can you? I didn’t take it from your post that you did, but I know many people do and just wanted to make the point. As for your third point, in my first post, I said “if price is the only thing you shop for, you’ll never build a good customer relationship with any one company. And in the long run, that can be a lot more beneficial to your pocketbook than saving a few dollars on the parts you buy.” This is true and comes into play when there is a problem that falls outside of the company policy period. We’ve taken parts back, exchanged them and refunded monies on them years after someone has bought them because we have a good relationship with that customer.

#93 from mike35 - Point well taken. Most of the tech articles we do are will also work on all ‘65 to ‘73 Mustangs, unless we say so. A lot of people, especially those new to the hobby, don’t understand this. Contact me if you have any specific needs and let’s talk.

#94 from a.vannoy - It was hard for me to follow your post and I’m not sure I got the true meaning. What kind of company do you own?

#95 from whwright - No, I didn’t get the message. Sorry. Contact me, please.

#98 from hungrymonkey - Are you saying that someone with a welcoming voice didn’t answer and that’s poor customer service? Or did he act like he just didn’t care about your order? Was he insulting? Your post left me confused. Of course if someone is outwardly rude and insensitive it’s a bad mark against the company. But not everybody comes across the phone as warm and fuzzy. A few years ago, I was sick and was confined to bed for several months. One day I called in and a new voice answered the phone. It was our new salesman. In my opinion, he was terrible! His voice was rough and gruff. This went on for several days. So I got David on the phone and told him to get that salesman off the phone. Put him on the walk in counter where we could help him with his delivery. David called me back a few hours later and told me that the salesman was our leading salesman for the past several weeks running and we had received several “atta boys” from customers about him and that I was the only one who had complained! I was astounded. But it was true. He knew how to help the customer get the right parts for their project because he paid attention and listened to what they said. Today, he is still with us and is always in the top two or three in sales each week.

#99 from t-top - It’s a good idea, but we’ve been there and done that. We tried it years ago but different brands of tires, the series of tires, 40, 50 60 or 70, even the size of tires, 14” to 17”, made such a difference that it caused a lot of problems. And as you can imagine, we couldn’t do them all!

#100 from mfp4073 - Again, buying local is usually the best; as long as you’re buying the same product. A ACC carpet set? You’re going to get the same from almost everyone. A pair of leaf springs? There’s a big difference in what people are selling. You have to kind of be the judge.

#106 from 65fsbkhipo - How true, how true, how true. All except for one part. I very rarely watch the forums. It’s not that I don’t enjoy them. It’s simply that I don’t have the time. I see how many post some of you have made and it boggles my mind. I would never have the spare time to make that many post. It also makes it quite clear that you’re a very tight-kit group that are looking out for one another. And that’s the reason I’m writing this today. One of the members contacted us and brought it to my attention that another one of our customers had a problem and I needed to fix it. I’m glad he did. But I can’t watch the forum all the time. Don’t get me wrong. I’ll be glad to respond as long as there is something for me to respond to on this thread. But anyone of you can reach me through Mustangs Plus, at any time, for any thing. And if there’s another problem, please get a hold of me so we can get it solved before feelings get hurt. To think that we don’t care is crazy. Remember, we don’t sell products or build products for any other cars the way most other vendors in our does. 95% of all the business we do is selling parts for the 65 to 73 Mustang. We have to care! Thanks for your understanding.

RonB said:

#98 from hungrymonkey - Are you saying that someone with a welcoming voice didn’t answer and that’s poor customer service? Or did he act like he just didn’t care about your order? Was he insulting? Your post left me confused. Of course if someone is outwardly rude and insensitive it’s a bad mark against the company. But not everybody comes across the phone as warm and fuzzy. A few years ago, I was sick and was confined to bed for several months. One day I called in and a new voice answered the phone. It was our new salesman. In my opinion, he was terrible! His voice was rough and gruff. This went on for several days. So I got David on the phone and told him to get that salesman off the phone. Put him on the walk in counter where we could help him with his delivery. David called me back a few hours later and told me that the salesman was our leading salesman for the past several weeks running and we had received several “atta boys” from customers about him and that I was the only one who had complained! I was astounded. But it was true. He knew how to help the customer get the right parts for their project because he paid attention and listened to what they said. Today, he is still with us and is always in the top two or three in sales each week.

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long story short.

I ordered a part that I was told would fit, even though I had doubts and asked repeatedly if they were sure it would fit.

I get the part, which does not fit. Unfortunantly I was in dire need of the part because I was moving in less than a week. I call summit, which they told me that the part will fit. Then the individual tells me that I have no clue what motor I was working on. although I had just rebuilt the motor. It was a 351w.

after a good 15 minutes of arguing about what motor I had I realized that I was not going to get a part that fit. so I went to the junkyard and was able to find one that would.

The tone of the individuals voice, the fact that I was told that I did not know what I was talking about. Left a sour taste that will not wash out.

That's exactly the type of salesman that the Boss needs to know about. And unless you take the time to talk to someone higher up, he'll be on the phones just that much longer. Believe me, he's probably history.

As most people here know, I whine as loud as anyone when I feel I'm given the short end of the stick by vendors. But the opposite is also true, I freely give praise when it's deserved. A few years ago I was buying the 'glass parts for my Shelby clone, and since I would be passing thru Stockton, I called and pre-ordered my hood telling the salesman I would pick it up on such and such date at the store to avoid shipping charges. In the meantime, I came up with some extra cash and when I got the the store, I asked about buying a '67 Shelby nosepiece as well, which is also truck freight. Unfortunately, the salesman said he didn't think they had one. But he went to check something in the back and presto!, I had the part and saved about $100 shipping. I don't know if he pulled the part out of another order or what but he saved me money whatever he did! Seems like his name was Alex, but he was a great guy and treated me very well. Of course the 'glass parts didn't fit worth a poop, but that's not Mustang Plus' fault, and I was able to make everything fit well, so no big deal. Tell Alex thanks for me.