Nightmare Mustangs Unlimited Headers

I have no problem with naming names, but I don't think you are justified in bashing someone who did (in my opinion) everything to rectify the problem and make amends with you, only to have you rip them on a public forum. If they'd told you to get lost, or denied any responsibilty, then by all means let your fellow builders know the score. I just don't agree with berating someone who's going the extra mile to please you.

i too had trouble with mu.i bought from them off of ebay,first all the parts were not there ,then i had to call ,only when i complained to a manager did they agree to ship me the other parts which i had paid for,after about two weeks i got a complaint from ebay for none payment,anyone who has bought on ebay knows ,you get nothing till you pay for it,so i had to call again and try to get it taken care of,i wont deal with them at all,they dont know whether they are coming or going,heck of a way to run a business

I've bought lots of stuff from Mustangs Unlimited and never had a problem with quality. That includes the $1300 tri power setup I have. There's bad apples in every barrel, they made an effort to rectify the situation, then you go and bash them publicly ? I sure wouldn't want you as a customer no matter how good your money was.

This is an intersting thread. THere is a trend developing that people have become so intolerant and inflexable they will balk at the first sign of perceived injustice, rather than trying to see the big picture. Check out this link. I read this story on MSN.com
http://www.customersarealways.com/2007/07/sprint_dumps_1000_customers.html

Now, I have Sprint, and sometimes they can be a problem. THey ranked worst in customer support. And they are not the only company that is realizing that a large portion of their customers are actually costing them money to support, and are cutting them loose. I can't find the original MSN articl, cause they listed the top ten companies that were doing this. Including banks.

I've bought very little from MU, but my other coworkers say they're great. Whatever. D. Hearne has it right. If they are making an effort to resolve the problem, there is no problem. People are human. We all make mistakes. I find it hard to believe MU delibertly sent out a butchered set of headers. And that's the real point. Intent. Did someone in shipping pick up that order and decide to screw over a customer? Knowing that there would be at least a 85% chance or better that the customer would call the company?
Sorry, but I am trying to illustrate to those members that may not have the long term experiance some of us do in dealing with vendors, or just dealing with people in general. Take a deep breathe next time and don't immediatly assume someone is out to get you. Assume they made a mistake-until they prove you wrong. And we want to know about those companies. You can count on that.

Quality control has for the most part gone away in this modern world we live in.
Price, and speed that an item can be obtained have won out.
That said, if MU is willing to make it right by sending you a new set, then I don't think you can ask for much more.
However, I would probably be just as bent having to wait (again) for the part to be re-shipped.

P.S. - I have dealt with MU a bunch of times with great results.