Partshopper SUCKS

I ordered wheels on March 21st and paid the $60 for shipping by UPS ground. There was no tracking number provided, but it said that since it was drop shipped direct from the manufacturer, there was none.

I waited a week: Monday then didn't come, and Tuesday they didn't either. I called Partshopper and asked where they were? He said that he would contact the manufacturer and get back to me on my cell. Nope, that didn't happen. The next day I called again (because they still hadn't come) and I was told the EXACT same thing. Thursday I called again and got the same bull****. I finally called for the FOURTH time on Friday and I finally got an answer saying that the order was lost in the warehouse and they are very sorry for the problem. They said the order would be shipped out 3-day express and would be here no later than Tuesday (it went out (supposedly) on Friday). I thought:

Yesterday (Monday) rolls around and the wheels still aren't here (which is OK... Tuesday at the latest he said). And now, Tuesday, the wheels are nowhere in sight. I call up partshopper about two hours ago and he says "OK let me contact the manufacturer and get back to you." I said OK. He still hasn't called back.

This is RIDICULOUS. The wheels are now over a WEEK late. I did NOT pay $60 for them to take over two weeks to ship. Completely unacceptable. Partshopper better get their act together.

edit: Oh, and I ordered tires from TireRack on the same day and they have been waiting at the shop for a week and a half now. Bull****.

-Brian

Well at least now I know that I am being taken care of. I had no idea that Partshopper actually looked at these forums, which is a big plus in my book.

I think that the thing that pisses me off the most, though, is that I was never called back, not once.

Otherwise, I realize it's a problem with the manufacturer and that you guys don't ship the wheels. I would like it if the information of the manufacturer could be provided to the buyer, this way Partshopper doesn't have to be the middleman and take all this crap from people like me.

Thanks,
-Brian

MRaburn said:

At the time of your first post, your wheels had already been delivered 16 minutes prior.

Check the mail room.

Mike

Click to expand...

Woohoo!!! Awesome. I got them and let me say that these wheels are GORGEOUS. They are now mounted and balance and ride like a dream

The finish of the wheels are outstanding and were shipped with lots of protection, including mesh covers for the wheels. The center caps were covered with plastic to prevent scratching and all 4 wheels were in seperate boxes (as opposed to some companies that put 2 in 1 box). EXCELLENT.

It would've been perfect had they been shipped out, but I don't care anymore, I HAVE MY WHEELS!!

-Brian