Review for Randalls Rack

I had ordered the kit on a friday and was told the kit would ship out the following Monday. I gave him all the specs of the motor and trans, model and so forth. One week goes by and it's friday again so I call to find out where the rack was. He said one of his family members had passed and was out of town. I told him I was sorry to hear that, and this car had a due date to be on a transport. He said to resend the info thru the website and it would go out monday. So I again called monday to find out what was going on. I was told it shipped out. Again I called friday because I still didn't have it. When I asked him why it hadn't gone out, all the sudden I was the a-hole. He started blaming it on his family member passing. I told him I didn't have a problem with it then. But he flat out lied to me about when it went out. If he had told me the first time, cool. I understand. And I told him that. I would have just caceled my order and gone with TCP. I had a deadline, no hard feelings. But then I was being talked down to like it was all my fault. I cancelled my order after a huge attitude when I was asked "what the "F" I wanted him to do" and hung up. So I was on TCP's website when he called back to say he'd 2 day air it.
Kit needs much better directions.Nothing on how to install the pump. The directions say to connect the lines for the pump, but now idea to know where to run them. Or that you have to notch sheet metal to run them. The pump did not line up to the crank. I had to put two washer between the bracket and head to line them up. I called and asked what was going on and he said he'd never had that problem before. He then said the pump was designed for a 2 groove water pump pulley. I tried to explain to him that would not fix the problem. He said it would, so I just got off the phone.
Installing the special sleeves, one had a burr inside of it. It ruined the new tie rod I had and the sleeve. I ran the tie rod in and I felt the burr, and went to pull it out and it galled everything on it way out. I didn't even call him abought this because of all the wonderful help I had already recieved.
Needless to say the car didn't make it. At this point I don't really care how the car performs, I'll buy from TCP from now on. Take it for what it's worth guys. Great customer service until I actually bought it.

66bluepony said:

We all have our problems.

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Of course. Sucks when somebody makes their problems, your problems. Now because of him, I look like I can't do my job.

bnickel said:

you know, i've never heard anything bad about randalls until now. personally, if i had a death in the family i wouldn't be very helpful either especially if i felt like someone was giving me an atitude. it sounds to me like you weren't being very understanding.

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fvike nailed man. I tried to work with the guy. I told him take his time the first week and get his stuff in order.I also hadn't heard anything bad, that's why I ordered it form him.But believe me. I was nothing but nice until cussed at.

BottleFed70 said:

It was good of him to express ship the rack tho. 10sec, did he pay for the extra shipping costs? If so, that goes a long way in my book. To be fair, it sounds like your expectations were a little high. He didn't offer remarkably bad service either.

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Yes, he did pay for the extra shipping costs. Which was cool. Figured I'd forget the whole thing. But I don't think I was unreasonable at all. I was lied to about when the rack was sent out. On the day I was suppposed to get it, I was told another week, which would have been three days after the car was to leave. That would have made it three weeks to the day, that I ordered it.
Bnickel I don't need you to feel my pain dude. The FIRST delay because of family I was TOTALLY OK with. The second was a flat out lie, and that's what upset me. Family death or not, that's unacceptable to me. A simple,"sorry guy, can't send it out" would have been sufficce. No problem. That's all I'm saying.I know there are two sides to the story yada yada yada. But I will say again I was nothing but nice to the guy until he got pissy.

His CS was not the only problem if you look at the post again. My "rant" was not simply about that. I know he lied to me. Like I said, I asked him that monday and was told it went out. If ya don't know, tell me. I tell customers all the time I'll have to call them back since I don't know exactly what's going on.
The fact that somebody else had a problem with the pump lining up tells me he lied again. He told me had NEVER heard of that. Why is that ? And has yet to fix the pump problem ?
I wish I got the same CS as you guys get. But if no ones says anything, how are potential customers supposed to know ? I'm not the only person that's had a problem. Hell. The owner called him and said we had an emergency when the sleeve stripped because of the burr. Guess what. No call back. I guess it wasn't that important, it's been over 5 days now since that phone call. And if I'm crucifying him, you know what they say about making your bed.
You can take it for what's worth. I didn't make it up. This was my review. I've stated "my opinion," on CS AND the product with accompaning directions. Now everyone can make their desicions on wether to buy or not.