Good afternoon, I have an SCT X4 for my 2019 Bullitt with a tune from Steeda. Over the weekend I tried updating the firmware on the device through WiFi. The download seemed to stall after a bit and stopped. A message appeared on the screen to complete the install via a PC. I attempted to do so but the device updater doesn’t see the X4; the screen on the X4 no longer comes on either. There is a light on the bottom of the X4 next to the USB port that lights up green and then purple. I’ve tried 3 different computers, 2 different cables along with different USB ports on the computers. The X4 is not being detected at all. Has anyone else experienced this? Is there a remedy without having to send it back to SCT? I contacted their customer service through the “instant messaging” interface. Their suggestion was to send the unit in to be fixed for $200, obviously not my first choice but I may have to if there is no way to fix it on my own.
