A short story here, but please read. How many people here in this forum have had problems with a product that you bought for your Mustang and spent your hard earned money on.
I bought the Superchips max micro tuner and started having problems with my car shifting to late on wide open throttle. So I called them and asked for some advice on settings. I spoke with someone who didn't seem to have much interest in helping me but still gave me some tips. I tried them and had no luck. Phone call #2 I spoke with a guy named Ryan at Superchips whom seemed very helpful and knowledgable and asked me some really good questions to try to diag it over the phone. End result is that he thought it had a corrupted file in the transmission side of the tuner.
I sent the tuner back, they have had it for a week now. They have kept in contact through out the week and today I get a phone call from Superchips, which is out of Sanford, Florida about 1 hour away from me. They want to resolve the problem with the tuner and my car by picking up my car from me and give me a rental car while mine is at there shop being tested and tuned by them.
They are picking the car up on Monday afternoon and returning it Tuesday afternoon. Customer service has been great so far but I will keep you all up to date on the results.
Sorry for the long read
Ram
I bought the Superchips max micro tuner and started having problems with my car shifting to late on wide open throttle. So I called them and asked for some advice on settings. I spoke with someone who didn't seem to have much interest in helping me but still gave me some tips. I tried them and had no luck. Phone call #2 I spoke with a guy named Ryan at Superchips whom seemed very helpful and knowledgable and asked me some really good questions to try to diag it over the phone. End result is that he thought it had a corrupted file in the transmission side of the tuner.
I sent the tuner back, they have had it for a week now. They have kept in contact through out the week and today I get a phone call from Superchips, which is out of Sanford, Florida about 1 hour away from me. They want to resolve the problem with the tuner and my car by picking up my car from me and give me a rental car while mine is at there shop being tested and tuned by them.
They are picking the car up on Monday afternoon and returning it Tuesday afternoon. Customer service has been great so far but I will keep you all up to date on the results.
Sorry for the long read
Ram