time for tko. D&D perf. OR Hanlon motorsports?

ShortThrow50

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Oct 22, 2006

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#1

• Mar 29, 2007

• #1

I got a good price quote with a package deal from d&D I called hanlon for one and they said they would call back. I also was unable to be put through to someone who could answer my questions. Well they never called back. WTF? If thats the service you get before you make a 2000 dollar purchase, I could only imagine the service i would get if i had an issue. Also, hanlon is about half hour for me. That wont make a bit of diff cause i would rather go with someone else such as D&D where i know ill get good service.

Let me know of any pro's or cons. Just looking for feedback. Thanks

 

5.0 Nostalgia

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#2

• Mar 29, 2007

• #2

I have no experience with Hanlon Motorsports. I have called D&D on several occaisions for tech questions and they have always been great.

 

Wi Stang

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Jun 27, 2004

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Mar 29, 2007

#3

• Mar 29, 2007

• #3

I don't know about Hanlon either, but I did get my T-56 kit through D&D Performance. They were extremely knowledgeable, and helpful before and after buying the kit. I called up a few time with questions after getting the kit, and they were always easy to get a hold of. The first guy that answered the phone knew the answers to all of my questions.

I wish all the places I got parts from were that nice to deal with.

 

millhouse

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Mar 29, 2007

#4

• Mar 29, 2007

• #4

d&d has always been helpfull with all of my questions. Hell, while rebuilding my t-5 I had some issues pressing off some bearings (don't have a press). I stopped by on my way home for work and the hooked me up free of charge! Great guys!

 

S

Sicarius428

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Jan 6, 2004

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#5

• Mar 29, 2007

• #5

I went with D&D for my TKO. Their service was great and their prices were the cheapest I could find with a little bit of looking. I had a bad experience with Hanlon... don't get me wrong they were nice on the phone but the bearings I received to rebuild my T5 were soft and failed within a couple miles.
Kevin

 

ShortThrow50

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Oct 22, 2006

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Mar 29, 2007

#6

• Mar 29, 2007

• #6

well it looks like D&D hands down then. I cant beleive there still selling transmissions with there prices and there customer service. I even recently sent an email and no reply yet. Im not taking any chances at this point. D&D it is. Can u imagine if i got a bad tko and then try to get answers from them. I wpould likely get the runaround. Hell, thats all i got before a sale

 

jrichker

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#7

• Mar 30, 2007

• #7

I have dealt with Hanlon, and the service & support was very good. They are a small shop and sometimes they get busy and miss your call.

 

5.0 Nostalgia

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#8

• Mar 30, 2007

• #8

I have to agree with that. From the customer end, it may seem like poor customer service when a call is not returned, but when you are in their situation, it's easy to see how a return call can be overlooked.

 

millhouse

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#9

• Mar 30, 2007

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5.0 Nostalgia said:

I have to agree with that. From the customer end, it may seem like poor customer service when a call is not returned, but when you are in their situation, it's easy to see how a return call can be overlooked.

Click to expand...

Actually, I completely disagree. Any overlooked call (or message) can be a potential lost sale. To me it's inexcusable. From the customer end, it is in fact poor customer service.

 

C

C6AE

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Mar 22, 2004

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#10

• Mar 30, 2007

• #10

Hanlon was very helpful when I rebuilt my T5, and I asked a LOT of questions...

 

F

FyrFyr

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Apr 21, 2002

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Mar 30, 2007

#11

• Mar 30, 2007

• #11

I also had good luck with Hanlon. You gotta give some respect to the small guy doing it with few people and racing when he can. I think you would be happy with either vendor.