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  • 1996 - 2004 SN95 Mustang -General/Talk-
  • SN95 4.6L Mustang Tech

UPR Customer Service Blows.....

  • Thread starter Thread starter AndyGT
  • Start date Start date Oct 12, 2004
A

AndyGT

New Member
Jul 27, 2004
27
0
0
Oct 12, 2004
#1
  • Oct 12, 2004
  • #1
UPR Products - Flashy website and magazine ads.....

Piss Poor follow up and really sloooow on the phone.

Would not recommend them.

Order placed on the web......no e-mail confirmation.

Had to call a week later....they hung up the first time.

Called back....on hold for a while.

Paid for 3 day shipping....it will be 7 business days to get here.

UPR = Unreliable Process Response
 
T

tjm73

Founding Member
Aug 3, 2000
2,418
2
48
Rush, NY
Oct 12, 2004
#2
  • Oct 12, 2004
  • #2
I've ordered from them. Delivery was timely and the product was very well made. No complaints.
 

tl75keith

New Member
Jul 20, 2004
69
0
0
Owings Mills, MD
Oct 12, 2004
#3
  • Oct 12, 2004
  • #3
I recently placed a couple orders with them and no problems. One of the AC knobs didn't have this little black clip that holds it to the post...called them the next day and they sent an entire bag of clips. Sorry you had a bad experience
 

sabrooks

Founding Member
Oct 10, 2002
228
0
0
Phenix City. Alabama
Oct 12, 2004
#4
  • Oct 12, 2004
  • #4
they overcharged my credit card for an order. I called them and it was a quick fix so I am 70/30 for UPR
 

JonJon

Founding Member
Aug 16, 2002
4,801
1
68
back in Marylands
Oct 12, 2004
#5
  • Oct 12, 2004
  • #5
Call and see if you can get your express shipping money back.
 

myponyrocks

I have more billet on the Stang than most women ha
Apr 18, 2004
1,219
0
37
Oct 12, 2004
#6
  • Oct 12, 2004
  • #6
the only problem I have with UPR is they dont seem to want to do buisiness on the net (as far as exchange or return) I dont have long distance and they dont have an 800 number... Other than that great products mostly cheaper than the other companies.
 

ShadowGT

New Member
Dec 10, 2002
202
0
0
Western Kentucky
Oct 12, 2004
#7
  • Oct 12, 2004
  • #7
I've ordered from them a couple of times and always had a good experience. The only thing I have noticed is that if you have a question about a part, it's best to call them because they're not great on email feedback. Other than that, no problems.

 

Craig Mack

Busted Buffing the Bishop
Founding Member
Mar 9, 2002
801
0
0
Lake Mary, FL
Oct 12, 2004
#8
  • Oct 12, 2004
  • #8
I ordered an X-pipe from them, and got it the next day. Friendly guy over the phone, too.
 

twogts4us

15 Year Member
Apr 1, 2004
4,188
12
79
Dunedin, FL
Oct 12, 2004
#9
  • Oct 12, 2004
  • #9
Is this the Tech Forum?
 
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