i once called up bbk because i was having fitment issues with their catted hpipe. now i found out why it didnt fit and it wasnt their part at fault, but i also wasnt accusing them of anything and jus asking them for pointers or input. the guy on the other line whose name i cant remember was so freaking rude and snotty i coudlnt believe it. never in my life have i ever talked to tech support where the guy on the other line was that arrogant. its that simple phone call that solidified my not ever buying anything from them again and thats with my hpipe working fine. i have heard stories of people who bought their throttle bodies and the screws on the butterfly backing out and taking out engines, and in so many words they jus tell them to go F themselves.