WOW...That Sucks...A LOT

SHIFTY101EASY

New Member

Feb 24, 2006

129

0

0

Nov 16, 2006

#1

• Nov 16, 2006

• #1

so i ordered two new fenders for my stang and they FINALLY got here today along with a stone deflector and they sent me two left fenders....i obviously ordered a RH and LH and it says so on the receipt and on the website and stuff but its just really frustrating I'm gonna have to like send it back and stuff....i emailed the guy i talk to there and hes usually pretty cool but i want to get some input on how to handle it and what to expect?

 

NasaGT

Founding Member

Sep 19, 2002

1,993

2

49

Virginia

Nov 17, 2006

#2

• Nov 17, 2006

• #2

That sucks. Always disappointing to get shipped the wrong stuff, but it happens. If its a reputable company there should be no hassle, they'll pay to ship one of them back, and hopefully they'll send you the RH fender right away. Good luck!

 

D

danny clemens

Member

May 4, 2005

728

0

16

Nov 17, 2006

#3

• Nov 17, 2006

• #3

The first thing would be to call them and calmly explain the situation. They should ship you another fender right away. If they refuse or try to charge you extra shipping then it's time to get upset.

 

Spoofty

New Member

Aug 23, 2006

61

0

0

Nov 17, 2006

#4

• Nov 17, 2006

• #4

This happened to me once with a set of wheels from Jegs. Two of them had the correct BC and two were wrong. They mailed me a return shipping sticker to put on the box and send back. Most places won't ship the replacement until they receive the returned part.

 

1

10secgoal

Active Member

Dec 1, 2003

2,801

3

49

San Diego

Nov 17, 2006

#5

• Nov 17, 2006

• #5

danny clemens said:

The first thing would be to call them and calmly explain the situation. They should ship you another fender right away. If they refuse or try to charge you extra shipping then it's time to get upset.

Click to expand...

Exactly. They deal with people pissed off all day. If you're cool with them, they will usually go out of their way to help.( or at least it seems that way.) That's when I get to CS.

 

SHIFTY101EASY

New Member

Feb 24, 2006

129

0

0

Nov 17, 2006

#6

• Nov 17, 2006

• #6

i emailed them last night and woke up this morning pleasantly surprised to find out that they had already sent out the correct fender and the freight people would be by to pickup the wrong fender. pretty good service.

 

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Protowrxs

Member

Jul 20, 2005

93

0

6

Oklahoma

Nov 19, 2006

#7

• Nov 19, 2006

• #7

What company? Always good to hear about who did it right for future reference.

-Stephen

 

SHIFTY101EASY

New Member

Feb 24, 2006

129

0

0

Nov 19, 2006

#8

• Nov 19, 2006

• #8

TROPHYMUSTANG.COM

ive ordered a crap load of stuff from them lately and its all been great. highly recommended.