Heres my story:
I bought a new truck that had satelite radio and had a preview of XM service. It ended. XM called me and said: "we have a special for one year of service you only pay $77." i said cool heres my credit card. He told me how to activate my radio and then that was the end of the call. I moved into a new house about 8 months later. About 2 months ago XM started to call me saying there is a balance on my account. I said: "i bought a years worth and thats about all i know. What is the balance for?" They said it is for radio service past the year. I said i wasnt informed i would be charged and figured they would contact me when the service is up. I then said send me a bill so i can look at it. They call me at least 3 times after that saying the same craap and i had to change my address each time because the person before didnt do it.
I finally get the bill and call them asking about one of the charges. They research it and say they dont know what it is. Some arguing later and they agree to take it off ($41). There was a remaining balance of $72 which i thought i shouldnt have to pay because i wasnt in contract nor did i know i was being charged. They had a different opinion obviously. So i pay it with my visa and dispute the charge. I thought it was over said and done until today(1 month later).
I get a call from a collection agency saying they need to collect $41 for XM radio. I called XM today and they said "you have to pay it." i asked if they had my social on file and they said no. I then said i am not paying **** and told the cust serv chick to get another job asap.
I hope XM stock certifercates get used to wipe the asses of all the dirty bastards here in south texas.
To all that use their services: you are going to get ripped off!
One last thing: they need to get some American customer service people! Indians cant speak freaking english!
I bought a new truck that had satelite radio and had a preview of XM service. It ended. XM called me and said: "we have a special for one year of service you only pay $77." i said cool heres my credit card. He told me how to activate my radio and then that was the end of the call. I moved into a new house about 8 months later. About 2 months ago XM started to call me saying there is a balance on my account. I said: "i bought a years worth and thats about all i know. What is the balance for?" They said it is for radio service past the year. I said i wasnt informed i would be charged and figured they would contact me when the service is up. I then said send me a bill so i can look at it. They call me at least 3 times after that saying the same craap and i had to change my address each time because the person before didnt do it.
I finally get the bill and call them asking about one of the charges. They research it and say they dont know what it is. Some arguing later and they agree to take it off ($41). There was a remaining balance of $72 which i thought i shouldnt have to pay because i wasnt in contract nor did i know i was being charged. They had a different opinion obviously. So i pay it with my visa and dispute the charge. I thought it was over said and done until today(1 month later).
I get a call from a collection agency saying they need to collect $41 for XM radio. I called XM today and they said "you have to pay it." i asked if they had my social on file and they said no. I then said i am not paying **** and told the cust serv chick to get another job asap.
I hope XM stock certifercates get used to wipe the asses of all the dirty bastards here in south texas.
To all that use their services: you are going to get ripped off!
One last thing: they need to get some American customer service people! Indians cant speak freaking english!