A little bummed out today

wythors

Get off my lawn!!!

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May 17, 2000

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C Addle

Nov 8, 2011

#21

• Nov 8, 2011

• #21

Call and ask for Shannon. S*** will happen.

 

Shaolin Crane

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Oct 6, 2008

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Kommiefornia

Nov 8, 2011

#22

• Nov 8, 2011

• #22

Almost seems like it was drop shipped from another company

 

281pony

Active Member

Aug 31, 2003

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Oly, WA

Nov 9, 2011

#23

• Nov 9, 2011

• #23

consider yourself lucky. these are pics of how my $3500 shortblock arrived. this is exactly how it sat when i arrived to pick it up. this is after the freight company lost it for 5 days. over $1000 in damages, freight company refused to pay for it. so i got bent the hell over.

View attachment 165902
View attachment 165903

 

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Shaolin Crane

Banned

Oct 6, 2008

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Kommiefornia

Nov 9, 2011

#24

• Nov 9, 2011

• #24

ouch

 

StreetsideStig

Active Member

Feb 22, 2011

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Nov 9, 2011

#25

• Nov 9, 2011

• #25

Man, that sucks. And the state of the pallet suggests the forklift driver was drunk. Terrible terrible terrible.

 

VibrantRedGT

"STANGNET'S PENGUIN SMACKER"

15 Year Member

Nov 29, 1999

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Boca Raton, Florida

Nov 9, 2011

#26

• Nov 9, 2011

• #26

I don't know about you guys but when I'm ordering something expensive or fragile I always ask how it will be shipped and I'll tell them what is needed on my end.

I told Probe this would be delivered to home, I didn't have a pallet jack, there was no way I could get it off a truck. Basically ship it to my house and put the pallet in my garage is what I told them. They said, no problem they ship to houses all the time. To my surprise it over packed in a wooden crate, shrink wrapped and bolted the pallet. Couldn't be happier.

I'm surprised LMS is pretty good. It must have been a drop shipment from another company.

 

95BlueStallion

My assy trans to myself

15 Year Member

Feb 22, 2007

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Cedar Rapids, Iowa

Nov 9, 2011

#27

• Nov 9, 2011

• #27

I dont think it was drop shipped, because the employee i spoke with said he will talk to their warehouse manager about packaging my new order better. Tracking shows it shipped from their home city in TX as well. The good news is that the new order shipped and should arrive Friday. I have never had any previous problems with LRS, but Ive only ordered small items in the past. I'm not trying to rub their name through the mud, they shipped a replacement order the very next day without me having to bitch very much. I was just very surprised with it, given their great reputation.

 

J

JEEPSTANG59

New Member

Jul 3, 2011

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Nov 9, 2011

#28

• Nov 9, 2011

• #28

Looking at that pallet I would say it was dropped alright. The packing does not look to be the best but who knows how much of it may have been removed by the shipping company after the "mishap". Even so all the engines I have received have been shipped cratted in a wooden box.

Paul

 

95BlueStallion

My assy trans to myself

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Feb 22, 2007

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Cedar Rapids, Iowa

Nov 9, 2011

#29

• Nov 9, 2011

• #29

I was honestly expecting a crate, or even a cardboard box around it.

 

LRSJustin

Platinum Sponsor

Oct 26, 2011

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Nov 10, 2011

#30

• Nov 10, 2011

• #30

Hey guys,
I just want to follow up on this issue. We would never ship anything out of here that we did not think was package sufficiently . We sell a ton of those short blocks and very rarely have an accident like this occur. The shipping companies wreak havoc on the pallets during shipping and it appears that it what happened this time. This, unfortunately, we can't always control.

Nick, we apologize greatly for this. I have already shot you a PM this morning and we will get you taken care of to the fullest extent.

 

VibrantRedGT

"STANGNET'S PENGUIN SMACKER"

15 Year Member

Nov 29, 1999

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Boca Raton, Florida

Nov 10, 2011

#31

• Nov 10, 2011

• #31

Once it leaves LRS building it's in the shipper's hands to deliver the product in a specific manner. Sometimes things get lost or broken. In the end it's getting taken care of which is the most important to the consumer.

 

85_SS_302_Coupe

it sucks (I know) to be on the receiving end

15 Year Member

Nov 11, 2003

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Nov 10, 2011

#32

• Nov 10, 2011

• #32

This is why it pays to pay a little extra and have a reputable local builder take care of you.

 

95BlueStallion

My assy trans to myself

15 Year Member

Feb 22, 2007

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Cedar Rapids, Iowa

Nov 11, 2011

#33

• Nov 11, 2011

• #33

Justin, I appreciate your involvement. As long as the second engine arrives in good shape, I have no issues. Things do happen. I just suggest a box around it, maybe even labeled fragile, so that shipping companies know to handle with care.

 

1991notchbackLX

Active Member

Dec 25, 2007

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New York

Nov 11, 2011

#34

• Nov 11, 2011

• #34

I agree that this is an issue with the shipping company and not with LRS. Once the pallet is in the hands of the shipper, God only knows how it is handled and that is a circumstance LRS has no control over. The customer service at LRS, in my experience, is rivaled only by Summit in the performance parts world. They have always taken care of me when there's been an issue, ship lightning quick, and bend over backwards to help. I see here once again they're making things right. They could easily bounce this back to the shipper's insurance company and have you waiting in limbo for claims to be filed. Instead, they're handling it the way any of us would want it to be. World class operation in my opinion.

 

LRSJustin

Platinum Sponsor

Oct 26, 2011

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Nov 12, 2011

#35

• Nov 12, 2011

• #35

We really appreciate the kind words guys. This thread actually started a pretty big discussion on how to pack all truck freight orders better and things will be changing quickly to make that happen.

As always, we are here for you guys, that's what we do. If you guys weren't here, we wouldn't be either. Thanks for the support.

 

chgovfk

15 Year Member

Apr 17, 2007

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AZ

Nov 12, 2011

#36

• Nov 12, 2011

• #36

I worked the shipping 'docks' for a few years before going off to school and then every summer after - these guys are not 'brain surgeon's' ....they move crates on skids quick (all of the shipping sits in the middle of the dock) then it's packed to each truck destined for a particular city or hub....skids 'fly' off of the mover/ fork lift....sometimes unless it's marked clearly they try to stack them and boom it's fallen over and then they try to 'jimmy' it ....fix it up ......so the better prepared an object is.... the better (like bolting it to the center and heavy wrap) it will ship.......

I worked a union dock - we moved everything - small air plane wings - boxed furniture etc ...I was very surprised when we got lunch at midnight (worked nights / 1st night) ....when I went to white castles (only thing open) ....and came back to the parking lot ....the guys I worked with had a case of beer among them...they drank their 'lunch'....everynight......now this was 20 + years ago the stockyards of Chicago so I'm sure it's not the norm....I'm just saying dock workers are a rough bunch .....pack and label the heck out of any large bulk shipping ....you'll be way better off .....

 

skunk21

Active Member

May 22, 2007

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Taxachusetts

Nov 12, 2011

#37

• Nov 12, 2011

• #37

1991notchbackLX said:

I agree that this is an issue with the shipping company and not with LRS. Once the pallet is in the hands of the shipper, God only knows how it is handled and that is a circumstance LRS has no control over. The customer service at LRS, in my experience, is rivaled only by Summit in the performance parts world. They have always taken care of me when there's been an issue, ship lightning quick, and bend over backwards to help. I see here once again they're making things right. They could easily bounce this back to the shipper's insurance company and have you waiting in limbo for claims to be filed. Instead, they're handling it the way any of us would want it to be. World class operation in my opinion.

Click to expand...

I totally agree and will also add Jegs to the list, they have been good to me and my friends for many years also. although when it comes to my motor build keeping it local will be my route and Dez racing will do mine.

 

GroverDill

GoldMember

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Aug 18, 1999

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Demotte IN 46310

Nov 12, 2011

#38

• Nov 12, 2011

• #38

Nice work LRS, way to step up.

You guys just moved up on my list of good companies.

 

Boosted92LX

It's only an inch or two. What's the big deal?

15 Year Member

Dec 19, 2010

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Nov 12, 2011

#39

• Nov 12, 2011

• #39

LRSJustin said:

We really appreciate the kind words guys. This thread actually started a pretty big discussion on how to pack all truck freight orders better and things will be changing quickly to make that happen.

As always, we are here for you guys, that's what we do. If you guys weren't here, we wouldn't be either. Thanks for the support.

Click to expand...

I've bought stuff from y'all before too, and been very pleased as well. Actually this surprised me, and working on large mechanical equipment for a living I have a suggestion-

When we pack up or ship ANY heavy precision machined equipment it is banded to a pallet (if not crated) With STEEL BANDING on a stout oak pallet. I couldn't help but notice the plastic banding on the engine in the photo, and even if the pallet weren't damaged there's no way that plastic banding will hold. Not with the weight of a shortblock on a truck in a panic stop. When we do choose to band down equipment, we use shreads of cardboard under the bands as softeners against machined surfaces to prevent scuffs or scratches.

Hope this helps!

 

chgovfk

15 Year Member

Apr 17, 2007

531

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AZ

Nov 12, 2011

#40

• Nov 12, 2011

• #40

LRSJustin said:

We really appreciate the kind words guys. This thread actually started a pretty big discussion on how to pack all truck freight orders better and things will be changing quickly to make that happen.

As always, we are here for you guys, that's what we do. If you guys weren't here, we wouldn't be either. Thanks for the support.

Click to expand...

Justin ....I have a set of new LX tail lights (complete assembly) on my x-mass 'wish' list from you guys ....and after reading through the posts ....it's def gonna happen ...hook Nick up ...there's nothing better than a company who 'stands' behind what they sell ..........I won't give my $ to just anyone.....