....and if is only affecting a small amount of Mustangs then make it right on that small amount of mustangs..why should I pay for iron contamination on aluminum parts. Foolish - my wife's car is a 2010 BMW 535i and the hood and fenders are also aluminium and she doesn't have this problem. I'm getting the I told you so and now she wants my car out of the garage.
Crazy ..... This will be my last Ford Product. Very disappointed. I work at a very large company too ... A big part of my job is flipping customers through corporate red tape to exceed thier expectations . I would think I am a car dealers dream .... Because I do purchase a car every 3-4 years. Anyway I live my life by principles. Natasha says NO but ultimately the customer is always right.
Hello 2010pony,
I understand your anger, and I am very sorry you feel that way. A compromise has been made, as you are out of warranty guidelines. As I stated, it is available should you choose to accept it.
~Natasha
Some people can never be satisfied even with compromise...Sometimes its best to let them go.
I sell marine engines. I have had customers who buy a new motors that show up a year or years later with a problem that is almost always taken care of by warranty coverage. The problem with some of them is that they never came in for their scheduled service, have not maintained the motor in accordance with the owners manual and or the warranty has lapsed they expect full warranty coverage. When the motor manufacturers cover only parts or labor because of the lack of conformity with the warranty requirements they get upset,...but they have an obligation to conform to the warranty agreement. Then they swear they will no longer do business with me...I make every effort to salvage the relationship but some people never appreciate the effort no matter what. I have eaten many losses for good customers but I have also learned that some people expect too much.
If Ford is offering a compromise take them up on it. They are willing to help you out to salvage the relationship...You have a great car with a minor problem. Try to focus on the good.
If you look at all of Natasha's responses they are very scripted allmost as if written by a computer!\
Ford knows about this problem there are quite a few TSB's on this, it has been ongoing since 2005 and they still wont fix it.Ford has not perfected the manufacturing process they are cutting corners somewhere to keep the costs down. You should send your posts to all the Mustang forums if enough people read it than maybe it will cut into Ford sales which I hope it does! I had a 2000 Mustang GT had a fiberglass hood and trunk no issues at all with them. i have a 2005 Mustang V6 deluxe it left me on the side of the road twice now has had issues with the harmonic balancer and alternator just went.
This one condition of maintenance was that the dealership failed to send documentation to Tricare, so I was not notified for ONE "acid rain" protective application. I'm sure the contamination and the TSB issued had more to do with the oxidation than the dealership's failure to comply, regardless of my complete lack of faith in both the dealership, and Ford. And that was my point, I was promised that the anti-corrosion unit would provide a great deal of precaution. I merely posted my original complaint to inform others to proceed in a severely distrustful manner, otherwise, more people could be cheated out of good money. Do not believe wholeheartedly in customer service.
My, oh my. Regardless of the issues with any other company, Ford touts its vehement dedication to customer satisfaction. And, as can hopefully be understood, there is something to be said for the company that decides to step up. We're most a little sick of corporate irresponsibility, and in that case, it is the consumers who should be forming allegiances with each other, not attempting to defend this unfairness. It is time that, perhaps, we stop considering these defaults as something that merely occurs and is to be accepted. I do not insist that it is only Ford that deals these cheating hands, but Ford is the one with which I must argue my point.
Apparently it isn't under warranty because I drive it for work .... 18 months and it has a corrosive hood but because of my mileage I have to contribute money to remedy .... This car is on its way out
Jetmech76,If you look at all of Natasha's responses they are very scripted allmost as if written by a computer!\
Ford knows about this problem there are quite a few TSB's on this, it has been ongoing since 2005 and they still wont fix it.Ford has not perfected the manufacturing process they are cutting corners somewhere to keep the costs down. You should send your posts to all the Mustang forums if enough people read it than maybe it will cut into Ford sales which I hope it does! I had a 2000 Mustang GT had a fiberglass hood and trunk no issues at all with them. i have a 2005 Mustang V6 deluxe it left me on the side of the road twice now has had issues with the harmonic balancer and alternator just went.
This one condition of maintenance was that the dealership failed to send documentation to Tricare, so I was not notified for ONE "acid rain" protective application. I'm sure the contamination and the TSB issued had more to do with the oxidation than the dealership's failure to comply, regardless of my complete lack of faith in both the dealership, and Ford. And that was my point, I was promised that the anti-corrosion unit would provide a great deal of precaution. I merely posted my original complaint to inform others to proceed in a severely distrustful manner, otherwise, more people could be cheated out of good money. Do not believe wholeheartedly in customer service.
LIKE I SAID, SEVERAL TIMES BEFORE, IN THIS VERY THREAD...FORD IS NOT THE ONLY MANUFACTURER WITH THIS PROBLEM OR THIS RESPONSE!!!!!!!!! DO A SEARCH!!!!!
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?