Ford Racing Parts and Accessories at great prices
I attempted to purchase a set of 4.10 gears from them the other night. Apparently somewhere in the billing information I provided them I made a typo of some sort, meaning that my billing information did not match.
I received an email saying that the information provided was incorrect and the order was cancelled. Ok, no big deal I'll just reorder.
Despite the order being cancelled, they still charged my credit card the entire fee of the gears (billing information was incorrect but they decided to charge it anyway LOL).
So, it's been a few days and the fee hasn't been credited back to my account to I send them this email:
"Hello. I received an email stating that my order was cancelled yet my credit card was still charged the $139 fee? Thanks"
I just now get their reply:
"If you would have supplied the correct information that would not have happened. Ask your credit card for the money"
........WHAT? Talk about top-notch customer service
After reading their response, I sent them this:
"Talk about excellent customer service. It was so exceptional that I will now be creating discussion threads on ever mustang enthusiast website elaborating just how well you treat your potential customers. Have a nice day."
So much for any future business with these *******s.
I attempted to purchase a set of 4.10 gears from them the other night. Apparently somewhere in the billing information I provided them I made a typo of some sort, meaning that my billing information did not match.
I received an email saying that the information provided was incorrect and the order was cancelled. Ok, no big deal I'll just reorder.
Despite the order being cancelled, they still charged my credit card the entire fee of the gears (billing information was incorrect but they decided to charge it anyway LOL).
So, it's been a few days and the fee hasn't been credited back to my account to I send them this email:
"Hello. I received an email stating that my order was cancelled yet my credit card was still charged the $139 fee? Thanks"
I just now get their reply:
"If you would have supplied the correct information that would not have happened. Ask your credit card for the money"
........WHAT? Talk about top-notch customer service
After reading their response, I sent them this:
"Talk about excellent customer service. It was so exceptional that I will now be creating discussion threads on ever mustang enthusiast website elaborating just how well you treat your potential customers. Have a nice day."
So much for any future business with these *******s.