• Mustang Forums
  • 2005 - 2014 S-197 Mustang -General/Talk-

Anyone have the contact info to Ford Corporate?

  • Thread starter Thread starter stang8urimport
  • Start date Start date Apr 19, 2007

stang8urimport

Autozone Junkie
Founding Member
Jun 21, 2002
1,499
12
59
Daytona Beach, FL
Apr 19, 2007
#1
  • Apr 19, 2007
  • #1
As some of you know, my 07 GT has been back to the dealer multipule times for the rear end whining. First they put a new set of gears in. Those were worse. Then they put another set of gears in... Even worse. Then they installed a whole NEW rear axle assembly... It was the worst be FAR. I took it back once again, they installed a new set of gears, and it still wasn't right. So the tech opened up the rear end once again and reset the backlash and pinion depth. It was much better. But now I am getting the whining again from 65 MPH and on, only on acceleration and cruising.

And here's the kicker. 2 days after I get my GT back from the dealer, I go to the car to get my digital camera out of the arm rest (where I ALWAYS leave it) and what do you know? It's GONE. So I called my service advisor. He assured me he will look into it. I didn't go down his throat, as I know (being a shop manager), you get accused of a lot of things. I gave him his chance to make it right. A couple days go by, and I have yet to hear from him. So I call him. He assures me once again that he is looking into it and "talking to the guys around the shop about it". That was almost two weeks ago, and I have yet to recieve a call from him.

That is why I am asking from the contact info for Ford Motor Company. I have a LOT of patients with people, but now with the rear end still making noise on a BRAND NEW CAR with 6000 miles on it, and my digital camera being gone, I have no more patients. Thanks for any help

Nick
 
A

ALLOY2007GT

New Member
Oct 31, 2006
99
0
0
Apr 19, 2007
#2
  • Apr 19, 2007
  • #2
request a new car from FORD. They will laugh in your face, but with your repeated record of faulty equipment shows that your vehicle is not being fixed correctly due to a factory defect of a car. They cannot live up to the terms of their guarantee and warranty, so they are not keeping their part of the contract because their product is incapable of doing so. Tell them that and threaten a law suit an you may end up with a brand new car.

as far as the camera goes, you are SOL bro. unless someone decides to be honest and give t back you ill never see it again. You can't prove it was in there in the first place so how can you press theft charges with no evidence?
 
E

ernest russell

New Member
Apr 5, 2007
5
0
2
Apr 19, 2007
#3
  • Apr 19, 2007
  • #3
the same jerk that took your camera is the one that dont know how to shim up a set of gears really sad
 

bigcat

start with the upper hole, and if more traction is
May 1, 2005
3,015
1
79
7200 feet
Apr 19, 2007
#4
  • Apr 19, 2007
  • #4
if they want to do the right thing to please the customer, they will replace the camers. but, they will most likely pull out the "not responsible for anything left in the car" card.
 

gashog

Member
Dec 26, 2006
139
0
16
Fresno, CA
Apr 19, 2007
#5
  • Apr 19, 2007
  • #5
You guys don't have some sort of lemon law? Out here if the car has to get fixed 3 times for the same thing, it's declared a lemon and you get a new one.
 

Volcom8190

New Member
Mar 22, 2007
5
0
0
Apr 19, 2007
#6
  • Apr 19, 2007
  • #6
that whine could be ur drive shaft not being balanced, my friends v6 had that problem. i know it sounds funny but it has happened.
 

Mike97gt

it doe snot
Founding Member
Jan 26, 1999
10,633
7
89
the people's republic of massachusetts
Apr 20, 2007
#7
  • Apr 20, 2007
  • #7
You should look into your states lemon law. Good luck on your fight with Ford, I hope they help you out.

The camera thing really sucks because there is no way of knowing who did it, since the keys are normally hung on a board anybody could have accessed the car, plus it might have been left unlocked. We had a problem at the dealer I work for where people were going through the service cars at night and stealing stuff out of them.
 

stang8urimport

Autozone Junkie
Founding Member
Jun 21, 2002
1,499
12
59
Daytona Beach, FL
Apr 20, 2007
#8
  • Apr 20, 2007
  • #8
I agree on the camera thing. I know I have "no proof" that it was there in the first place, and I shouldn't have been a dumbass and left it in the car. I know that's lost. As far as a lemon law, I will have to look into it. Anyone got the # for Ford?
 

Mike97gt

it doe snot
Founding Member
Jan 26, 1999
10,633
7
89
the people's republic of massachusetts
Apr 20, 2007
#9
  • Apr 20, 2007
  • #9
PoopDawg said:
I agree on the camera thing. I know I have "no proof" that it was there in the first place, and I shouldn't have been a dumbass and left it in the car. I know that's lost. As far as a lemon law, I will have to look into it. Anyone got the # for Ford?
Click to expand...

there should be the contact number for them in the owners manual. There is no number that I know of to put you in touch with the executives but there is some numbers in there for lemon law issues and to talk to them about issues like yours.
 

bigcat

start with the upper hole, and if more traction is
May 1, 2005
3,015
1
79
7200 feet
Apr 20, 2007
#10
  • Apr 20, 2007
  • #10
svttech76 said:
there should be the contact number for them in the owners manual. There is no number that I know of to put you in touch with the executives but there is some numbers in there for lemon law issues and to talk to them about issues like yours.
Click to expand...

ford customer relationship center:

USA: 1-800-392-3673 (FORD)
Canada: 1-800-565-3673 (FORD)

if that does not work, then the next step is to contact the Dispute Settlement Board. 1-800-428-3718

they also want you to write them about lemon law issues.

Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121

 

Mike97gt

it doe snot
Founding Member
Jan 26, 1999
10,633
7
89
the people's republic of massachusetts
Apr 20, 2007
#11
  • Apr 20, 2007
  • #11
See if you can get a field engineer to go for a ride with you
 
You must log in or register to reply here.

Similar threads

T
Newbie looking for some info on speedo gears
  • TDM389
  • Nov 15, 2025
  • 1979 - 1995 (Fox, SN95.0, & 2.3L) -General/Talk-
Replies
3
Views
247
1979 - 1995 (Fox, SN95.0, & 2.3L) -General/Talk- Nov 16, 2025
TDM389
T
J
2004 Mustang 3.8L V6 vibrations above 65 MPH and differential leaks
  • joeybuddy96
  • Mar 16, 2026
  • SN95 V6 Mustang Tech
Replies
16
Views
613
SN95 V6 Mustang Tech Jul 14, 2026
joeybuddy96
J
Project Fox Revival (please send help)
  • sleep-e
  • Jan 21, 2026
  • 1979 - 1995 (Fox, SN95.0, & 2.3L) -General/Talk-
Replies
3
Views
253
1979 - 1995 (Fox, SN95.0, & 2.3L) -General/Talk- Jan 22, 2026
KRUISR
Fox Xtremely high fuel consumption
  • PonyGTrider
  • Apr 11, 2026
  • 1979 - 1995 (Fox, SN95.0, & 2.3L) -General/Talk-
  • 9 10 11
Replies
213
Views
4K
1979 - 1995 (Fox, SN95.0, & 2.3L) -General/Talk- May 9, 2026
PonyGTrider
S
Need help and Advise - 89 Problem Child
  • Sheela
  • Oct 28, 2025
  • 1979 - 1995 (Fox, SN95.0, & 2.3L) -General/Talk-
Replies
1
Views
160
1979 - 1995 (Fox, SN95.0, & 2.3L) -General/Talk- Oct 28, 2025
evintho
Share:
Bluesky Email Share Link
  • Mustang Forums
  • 2005 - 2014 S-197 Mustang -General/Talk-
Menu
Log in

Register

  • Forums
  • What's new
  • Media
  • Resources
  • Contact
  • Sponsor
X

Privacy & Transparency

We use cookies and similar technologies for the following purposes:

  • Personalized ads and content
  • Content measurement and audience insights

Do you accept cookies and these technologies?

X

Privacy & Transparency

We use cookies and similar technologies for the following purposes:

  • Personalized ads and content
  • Content measurement and audience insights

Do you accept cookies and these technologies?