BBK SSI Intake Warning

ID89GT · Jun 25, 2009

1991notchbackLX said:
opcorn:

Haha I see this getting interesting also.

strtrcr50 · Jun 25, 2009

Strype, at this point, what do you have to lose by sending the intake in? Worst case, it still leaks, best case, you get to use your expensive intake. You have got the attention of the person at BBK that tries to get 100% customer satisfaction.

90lxcoupe · Jun 25, 2009

So now BBK is offering to fix the intake, and your still complaining... LET IT GO, send your intake back to them, and enjoy your car.

This is turning into a soap opera

Strype · Jun 25, 2009

strtrcr50 said:
Strype, at this point, what do you have to lose by sending the intake in? Worst case, it still leaks, best case, you get to use your expensive intake. You have got the attention of the person at BBK that tries to get 100% customer satisfaction.

BRYAN ROGERS said:
This is the first time we have read this thread and our first chance to reply...

If and when any potential product or warranty issues arise, our Technical and R&D staff works very closely with customer s to make sure their 100% satisfaction is met.

our staff expects to also be treated professionally and be given the opportunity to correct these issues

contact us directly to discuss any issues whatsoever.

As I stated before, BBK can and will go above and beyond to help our fellow enthusiasts if we are given the fair opportunity to do so.

our staff at BBK hopes you realize that negative threads do not always hold the merit or validation of the original source

3 Weeks of Emails later... said:
Strype said:

To: BBK Tech
Subject: RE: Problems with my SSI intake

Yea I just got the replacement tube that I had to pay for even though I bought this $500 intake brand new and its the same size as the old one. I guess I'm lucky that puddle of gas that was under the car didn't light up while my headers were smoking.

Click to expand...

BBK Tech said:

Did you have a question?

Click to expand...

Strype · Jun 25, 2009

90lxcoupe said:
So now BBK is offering to fix the intake, and your still complaining... LET IT GO, send your intake back to them, and enjoy your car.

I pulled my laundry before BBK arrived at the track. I let it go when I started the thread.

But you are right this is turning into a soap opera. I'll leave it to you guys...

strtrcr50 · Jun 25, 2009

All I'm saying is you were prob dealing with a worker drone before.. We all can see it wasn't handled right.

WHT306 · Jun 25, 2009

So apparently you just need to contact bryan rogers at BBK for all your issues, because the people that handle customer complaints are not able to handle it without giving someone the runaround or pissing them off.

May need to fire some people or send them to a customer service class

strtrcr50 · Jun 25, 2009

WHT306 said:
So apparently you just need to contact bryan rogers at BBK for all your issues, because the people that handle customer complaints are not able to handle it without giving someone the runaround or pissing them off.

May need to fire some people or send them to a customer service class

Which is what I said from the beginning.

BK_CAULEY · Jun 25, 2009

http://forums.stangnet.com/691088-bbk-ssi-intake-fuel-leak-problems-save-yourself.html

LaserSVT · Jun 25, 2009

Jon, come on. They are maning up to it and offering a fix for you. If they can fix the issue with no charge to you then you should give them a chance. I know how you feel about the issue with the leak and are upset about the measures it took to resolve it but they are trying to resolve it. Your point is proven and understood. Dont point out the mistakes and the shoulda, woulda, couldas. Get that thing on the car! You have been so excited about that intake for years now, get it on the car and see if it lives up to your expectations! You love to be different and hardley anybody has the intake, cant be much different unless you converted it to a 4-eye and swapped in a Power Stroke!

Point is, you are my good friend and go through as much drama in life as I do (thats a scary ammount) and here is an oppertunity to get rid some of that bad luck and drama.
Bryan has been very nice and helpful in this, yeah he took a couple well placed pot shots but you had too. Let them fix this and then give the intake an honest to goodness review. Things change a whole lot in three years, I bet that intake is everything you hoped it would be.
I bet Brian would have made my past problems with BBK alot better as he is trying to do with you. You did have issues with other employees there but here is one that is trying his best to make it right and if he can then thats the most important parts.

BTW I believe NoSlo90 was just kidding. I dont think he was being serious at all.

five_o_stang · Jun 25, 2009

As someone who comes from a long sales and customer service background, all I can say is after reading this thread and threads regarding BBK from the past, the callous and demeaning remarks made by Bryan Rogers here (and in past threads) are and will forever be the reason I will never buy a BBK product. Quality of product is automatically worthless when there is no one at a company that can help you when problems do arise.

My $.02.

90lxcoupe · Jun 25, 2009

where were these demanding remarks you speak of, i thought he handled it well, buisnesses have steps they have to take, and if you dont have a reciept, 90 percent of companies wont help you out. BBK is offering to fix the intake, what else can they do?

BRYAN ROGERS · Jun 25, 2009

Apparently I cannot take a day off to go to the track, on test drives, or go to lunch......

Strype · Jun 25, 2009

BRYAN ROGERS said:
Apparently I cannot take a day off to go to the track, on test drives, or go to lunch......

I would drink my lunch but apparently there is a policy in place regarding that

strtrcr50 · Jun 25, 2009

BRYAN ROGERS said:
Apparently I cannot take a day off to go to the track, on test drives, or go to lunch......

What would be better is if we had a direct email to you that doesn't go to the worker drones. This thread proves that does not happen.

BRYAN ROGERS · Jun 25, 2009

It's all generic here. customer service, tech, etc... all emails that can be answered by whoever ends up behind the keyboard....

Some of the guys we've had here in the past have answered some emails that get back to me and left me wondering "WTF??? Why didn't you ask me about this one? You ask me to tell you everything else you should know and you didn't ask me about this one"?

Just makes me wonder what they've said on the phone that I don't know about...

Strype · Jun 25, 2009

I'm thinking it's time this thread was laid to rest... Ashes to ashes and php to binary...

Bryan I'm sorry for being so forceful.

You should come to Fight Club

stykthyn · Jun 25, 2009

BRYAN ROGERS said:
Apparently I cannot take a day off to go to the track, on test drives, or go to lunch......

welcome to management....

five_o_stang · Jun 25, 2009

I was mainly referring to the thread from 2007. It pissed me off pretty good. I don't feel that situation was handled very well, and even though it's old, it still counts. I guess I've been jaded by a culmination of observations, opinions from friends, and other Mustangers about BBK.

And Bryan, even though we don't know each other and you probably don't care for me right now, it's nothing personal. I think I just have a different philosophy about operating businesses and working with people. No biggie.

strtrcr50 · Jun 25, 2009

BRYAN ROGERS said:
It's all generic here. customer service, tech, etc... all emails that can be answered by whoever ends up behind the keyboard....

Some of the guys we've had here in the past have answered some emails that get back to me and left me wondering "WTF??? Why didn't you ask me about this one? You ask me to tell you everything else you should know and you didn't ask me about this one"?

Just makes me wonder what they've said on the phone that I don't know about...

Hence my question. Is there a way we can get in touch with you directly?

BBK SSI Intake Warning

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WHT306

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BK_CAULEY

it's built for speed not longevity, woman

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I want to measure mine. It doesn't look that tall.

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