The dealer does not want to do anything because the rates they get paid by FoMoCo for warranty work is less than what they normally charge for doing their own service, and FoMoCo does not to do anything because it's going to cost them big $$$.
The dealer does not want to do anything because the rates they get paid by FoMoCo for warranty work is less than what they normally charge for doing their own service, and FoMoCo does not to do anything because it's going to cost them big $$$.
I called Ford Customer Service hotline. I must say. . . they suck! I told the story, and was asked "...just what is it you would like us to do? How can we resolve this matter?" After several attempts at telling her that I wanted to know my next step - that I was not happy with the dealer's explanation of the smoke, and several more times of her asking me how they could resolve the issue to my satisfaction, I finally said, "I want my new car not to smoke!"
So . . . her solution was to tell me that she is not a qualified service technician and that she couldn't help me. I asked her who could help me, and she said the service dept. where I bought my car. I told her that was the classic case of the run-around -- dealer tells me to call them, they tell me to call the dealer.
So, I ended up calling another dealer about 25 miles from me (we have bought several new trucks through them) and talked to service there. They want me to bring it in on Wednesday and they'll look at it. I expressed my concerns over not having a replacement car and he said that they would take a quick look on Wed. and then talk to the manager about getting a loaner car when I drop it off for service.
He said that it is not normal for it to do what I described, and also said the excuse they gave me about it not necessarily being 1/2 quart of oil low because sometimes the factory doesn't fill it, is total BS. He said that before a customer is handed the keys to a new car, it goes through the service department and all fluid levels are checked, tire pressure, car wash, etc. He said they, and no other ford dealer, should send out a car that is not full on oil.
I'll keep you posted. Still trying to get a video. Our kitchen is being remodeled and everything is a mess -- just need to find the junk I need to convert and upload the video to the web.
Yep, that's so true.Guess what !? There is no money if there is no work.
The dealer does not want to do anything because the rates they get paid by FoMoCo for warranty work is less than what they normally charge for doing their own service, and FoMoCo does not to do anything because it's going to cost them big $$$.
Totally agree that times have changed within the past year or so. However, you're generalizing too much when you say that all dealerships have fallen on bad times.Yeah - problem is that most shops are idle now with very little work coming through. So, any work is better than no work. The dealership I work for is eager to do any work - customer pay, warranty, aftermarket, etc.
If the service departments were so swamped that they had to choose which jobs they had time for, your comments might hold water, but times have changed.
Totally agree that times have changed within the past year or so. However, you're generalizing too much when you say that all dealerships have fallen on bad times.
For example, did you see where Autozone's stock price has recently shot up thru the stratosphere? The reason is because more car owners are currently fixing up their existing cars, instead of buying new ones. And if the do-it-yourselfers are doing that, then so are the people who do not work on their own cars. This means that someone else is doing the fixing for them(READ: dealerships and independent shops).
Totally agree that times have changed within the past year or so. However, you're generalizing too much when you say that all dealerships have fallen on bad times.
You're still generalizing. It's entirely possible that the referenced dealer in this thread has a sufficiently high non-warranty service workload which precludes them from being on your "most", "many", and "vast majority" list, and thus allows them to refuse to do an engine warranty job.I did not say all dealerships. I said most dealerships. Big difference, and I'm certainly not generalizing because it is a fact that Ford's warranty claims have dropped in half in the last two years versus the prior two years (which was also lower than the two year period before that). Proof positive that nationwide, Ford vehicles are more reliable, requiring fewer repairs, which means less money going to dealership service departments! Many dealers are starved for work to do nowadays and would jump on the chance to fix anything under warranty that they believe Ford will pay for. The days of cherry picking "customer pay" jobs over "warranty pay" jobs are over for the vast majority of dealers.
Or. . . the dealership lost their only 14MM wrench and the under pants Gnomes stoled the shop manual and sold it on ebay.
You're still generalizing. It's entirely possible that the referenced dealer in this thread has a sufficiently high non-warranty service workload which precludes them from being on your "most", "many", and "vast majority" list, and thus allows them to refuse to do an engine warranty job.
Also, Ford dealers are not limited to servicing Ford vehicles only, and the % of this dealer's non-Ford vehicle workload may be abnormally high.
Even if Ford agreed to pay for the work, I wouldn't tackle the job if I were making sufficient $ from doing my own service work. "It's not personal, Sonny. It's strictly business."Ski, if I were the service manager, I would not touch this particular job either. You know why? Because in my opinion, some blue smoke once in awhile is totally normal in the modular engines. I've owned 4 modular Ford V8's now, and all of them have smoked a little once in awhile. I've seen GT500's, Lightnings, Terminators, and even brand new $165,000 Ford GT supercars puff blue smoke with their modular motors. Also, consider that the PCV system on these engines puts oily vapor directly into the intake stream to burn off and you've got a recipe for the occasional puff of blue smoke.
Yep, many variables have to be considered when making a major business decision.Or. . . the dealership lost their only 14MM wrench and the under pants Gnomes stoled the shop manual and sold it on ebay....
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