This isn't about my mustang, but pleae read anyway.
About 3 weeks ago, I brought my wife's 08 Accord LX (2.4) into my local dealership for a LOF, tire rotation and multi point inspection. As I'm sitting in the waiting room, my advisor approaches me and tells me all was good except the rear brakes are at 1.5 mm. Mileage was at 14K and I thought okay maybe it's a soft pad material. Wife transports the baby in it so it isn't driven very hard at all.
He then askes me if I want to look at it to verify it because it's on the rack. I tell him no (this dealership like many others don't allow customers in service bays due to insurance, plus I had my dog with me) and I'll come back in 2-3 weeks for some new pads and resurface the rotors. He provided me with a carbon copy of my repair order with the multi point inspection results.
I worked in a dealership for 3 years (service department), my father runs a Pep Boys, and my brothers are all advisors, so we all know what a 1.5 mm pad looks like. Anyway, yesterday my dad took my wife's car into his shop to verfiy the measurement. Guess what, 9mm RF and LF and 8mm LR and RR. Bad Honda
I'm a little dissapointed with this service experience. I am all about customer service and will pay a tad more for loyalty. These are tough economic times for sure. I'm racking my brain as to why they would pull this on me. Was there a brake spiff? Did the tech lie to his advisor to get 1.5 hrs labor? Was the advisor swamped and trusted the measurement? Was the advisor just sneaky? If so, what if I did go back there and see true measurement?
So my dillema (sp?) is this. I don't want to see anyone get in trouble. They do know this is wrong to do. At the same time, I want to get something out of this; some comp'ed service, but now don't trust them to work on my wife and daughter's primary vehicle. How should I go about this? Do I shake my finger at them? Letter? Speak with the gen manager, service manager, owner?
Silly responses to a minimum please
About 3 weeks ago, I brought my wife's 08 Accord LX (2.4) into my local dealership for a LOF, tire rotation and multi point inspection. As I'm sitting in the waiting room, my advisor approaches me and tells me all was good except the rear brakes are at 1.5 mm. Mileage was at 14K and I thought okay maybe it's a soft pad material. Wife transports the baby in it so it isn't driven very hard at all.
He then askes me if I want to look at it to verify it because it's on the rack. I tell him no (this dealership like many others don't allow customers in service bays due to insurance, plus I had my dog with me) and I'll come back in 2-3 weeks for some new pads and resurface the rotors. He provided me with a carbon copy of my repair order with the multi point inspection results.
I worked in a dealership for 3 years (service department), my father runs a Pep Boys, and my brothers are all advisors, so we all know what a 1.5 mm pad looks like. Anyway, yesterday my dad took my wife's car into his shop to verfiy the measurement. Guess what, 9mm RF and LF and 8mm LR and RR. Bad Honda
I'm a little dissapointed with this service experience. I am all about customer service and will pay a tad more for loyalty. These are tough economic times for sure. I'm racking my brain as to why they would pull this on me. Was there a brake spiff? Did the tech lie to his advisor to get 1.5 hrs labor? Was the advisor swamped and trusted the measurement? Was the advisor just sneaky? If so, what if I did go back there and see true measurement?
So my dillema (sp?) is this. I don't want to see anyone get in trouble. They do know this is wrong to do. At the same time, I want to get something out of this; some comp'ed service, but now don't trust them to work on my wife and daughter's primary vehicle. How should I go about this? Do I shake my finger at them? Letter? Speak with the gen manager, service manager, owner?
Silly responses to a minimum please