GOODYEAR just lost a customer!

[unleashd]

To make a long story short, I got up for work one morning, everything was fine. Started driving, everything still fine. I think I would notice if a tire was down, flat etc. I got onto the highway and all of a sudden...BOOM! Front right tire blows....no debris on the highway, flat as could be....nothing. The sidewall now has a about a 10" hole in the side. By the way, the tire pressure was right were it should be. The tires had about 500 miles on them!!! Oh, and did I mention a $7000 insurance claim becaus eof me hitting the concrete guardrail. I was without the truck for 5 weeks! The tire was sent to Goodyear in Akron, Ohio for their evaluation. I got a letter back stating something to the effect of "of we're sorry, our team feels that there was not a defect in the tire"....BS! 4 tire dealers in my area all agreed that it was a defect. I sent a letter back to Goodyear, and they replied with something like "we take our customers very seriously, but ......"....you figure out the rest. For a company to do this is deplorable, especially one as big as Goodyear. I would caution everyone to aviod Goodyear tires period and hopefully nobody will have to go through the headaches I have over the past little while. Oh, by the way, my insurance just went up too!
AVOID GOODYEAR!!!!!!!! Go with Toyo's, Nittos, etc...

 

[crunchie12268]

That sucks... I would complain a little more... right some more letters and let them know that you are not just going to eventually shrug it off.

sorry... just venting, I know how you feel. Good Luck

 

[maverick0716]

Good for a Year......thats what I always say....but I guess in your case...Good for 500 miles

 

[TT91]

I agree, I always see them blowing tires on the TV Show called Nascar....no thank you, not for me....

 

[Hissing Cobra]

Get a lawyer involved and see how quickly things change.......

 

[The Shape]

Definently, they will pay much more attenion to a letter from your lawyer than a letter from you.

 

[87'GTstang]

Goodyear tires are not the greatest in the world and they do seem to have some overall problems. As long as they have been around, you'de think they would be producing a better product.

 

[83GT289]

lawyer lawyer lawyer.

If you honestly have 4 different tire dealers who would say they thought there was a defect in the tire you have an open/close case. I'm not sure exactly what you'll get out of them, but i'm sure the lawyer will make sure it's worth both your while (and their own of course).

 

[Boss_Mustang_69]

You're very fortunate with your accident, My best friend's right left tire blew sending him flipping down the highway, he is now a c6 quadriplegic. Yes, get a lawyer on their a$$ now because it could have been much worse. All the luck to ya.

 

[5spd GT]

Well first off I'm glad your okay...it could have been bad...

"but"...

Goodyear,along with other brands like BF Goodrich and Michelin, are a good tire...

It is very possible you got a defective tire but those sort of things can happen and it just happened to you...its just like somebody gets that "lemon" Ford or GM and after their experience with it they vow never to buy another one or tell others about how much of a piece it was...

There are all kinds of little things on the roads (not viewable within the naked eye) that could have caused that and could have been flung away after the carnage on the tire...

Goodyear as well as other tire manufacturers probably recieve hundreds/thousands of complaints/praises a day...so your going to have to show your a bit more serious about it to get attention (lawyer)...

Good Luck with it all...

 

[Gearbanger 101]

Send them a copy of this weblink and let them know how bad PR like this is for customer relations. If they're smart, they'll at the very least aknowledge the problem.

 

[OL' WHITEY]

It was bad luck. That's the breaks sometimes. A lawsuit is a waste of time, though. You won't get anywhere with it. Even if you did, it would cost you more to fight them than you'd ever get out of them. Trust me. Goodyear may not have good tires, but they have good lawyers. Especially in the wake of the whole Firestone /Ford Explorer fiasco a couple of years ago, they are making sure they are protected. Unless there is a huge number of problems cited by literally thousands of people, Goodyear is going to sweep your little problem right under the rug. Chalk it up to experience, fix your car. Paint it up better than it was before. Make this into a positive thing and move on. As a country, we are just way too sue happy, and companies are just passing their court losses and lawyer's fees on to us, the consumers through increased prices, etc. The lawyer scumbags are having a heyday and lining their pockets. Look, sometimes bad things happen to good people. It sucks, but that's just life. The best thing you can do is buy another brand next time and do what you are doing now, educate others, via. this site or through other channels, about the possibility of a fault in Goodyear's product. I'm hearing what you're saying, and I won't buy Goodyear after hearing this. That makes two of us at least. Maybe we can get a Goodyear boycott going!

 

[Michael Yount]

"Goodyear may not have good tires, but they have good lawyers."

Written with journalistic flair - LOL!

 

[04sleeper]

"Goodyear may not have good tires, but they have good lawyers."

Written with journalistic flair - LOL!

 

[GRGT1994]

"Goodyear may not have good tires, but they have good lawyers."

Written with journalistic flair - LOL!

All the more reason to get a lawyer of your own. Don't follow Ol' Whitey's defeatist advice. Your problem is little to a big company like Goodsmear. And that is exactly why they will try to sweep it under the rug as cheaply as they can. If you have an attorney contact them, they may decide its worth paying your losses and making you whole. Who knows, maybe even the insurance company will get in on this, and in the end u won't even have your higher rates.

But you won't know unless you talk to someone. A good attorney should review your case at no cost to you.

Don't let em get away with screwing you like this. Companies should bear the full cost of their role in society, lest we incourage economic inefficieny.

BTW, IMHO Goodyear makes poor tires. Every replacement tire I have bought has outperformed and outlasted the original Goodsmears.

 

[PonyGrl420]

that sux, it could have been a lot worse though, your lucky.
Goodyear problay gets thousands of letters, the only way to get their attention is probaly with a laywer.
My mom had had problems with a tree spraying company, the ruined a bunch of our stuf and wouldent do anything about it. She made a complaint to the BBB and a few wks later we got a ckeck from the company. I dunno if it will help with good year since they are a lot biger but it might be worth a shot.

 

[Michael Yount]

If your insurance company had any idea that they might place the cost on someone else's shoulders, they will already have started talking with Goodyear. Ask them about it. If that's bearing no fruit, it's doubtful an independant lawyer you hire is gonna take on Goodyear. You can't afford to pursue it which means you'll need a lawyer that will take it on contingency - good luck with that.

grgt - "lest we incourage economic inefficieny" -- perhaps we could simply Encourage efficienCy in using SpellCheck.

 

[ss93cobra]

Goodyear =

 

[OL' WHITEY]

Thanks for the journalistic flair comment, Michael. I graduated from UNC Chapel Hill in '90 with a BA in Journalism. I think this is the first time anybody has noticed my wit. It's true, though. Get way up on your soapbox and fight big 'ol mean Goodyear if you want, but it's a waste of time. You might even win, but chances are you'll win a new Goodyear tire or something like that. Basically squat. Hey, I may be a defeatist, but at least I'm a realist! That's my last .02 worth, I promise!

 

[strtracer442]

Heres a different way of looking at the problem,and I am not a Goodyear fan. First tire dealers are not manufacturers and have no way of determining whether a tire has a manufacturing defect. second, tires are mass produced in batches(and marked for tracing), if there is a defect, it will show up in multiple tires,not just one. This is how u would prove your case. U have 3 other goodyears, most likely of the same batch(unless u bought them one at a time), do they show any kind of defect.
As someone else stated, your insurance company would be all over this to recoup their losses, if they felt it could be pinned on Goodyear. The fact that the tire blew and you hit the retaining wall probably accounts for the amount of damage done to the tire. This was more likely road debris that you did not see at the time, or that you hit at an earlier date that damaged the side wall. I have had this occur, and the tire did not blow until 3 days later,(I should have changed the tire, but it seemed minor and was not leaking) fortunately it occured after getting off of the expressway. But the tire was good and hot from expressway driving. If you feel you have a legit complaint, the place to complain to is the NTSB, they log all complaints and watch for repeats that would indicate a defective product.