Hello Gentleman
Our sales staff understands our return policy which is return or exchange within 30 days of purchase (standard throughout the industry). However, this does not negate the fact that we wouldn't be here without our customers. So if you have an issue that goes outside the lines of a regular return/exchange, you need to speak to a manager or myself! I travel to shows quite a bit so if I'm not in the office, an email is the easiest way to reach me.
Specifically what was the problem with your install. Whenever someone is mounting a rack, a manual trans etc, we recommend shorties. If you're committed to long tubes, they'll be bumps in the road with the various aftermarket products! If there's clearance issues with the shock towers, it's usually the due to sagging shock towers. Headers are almost always a pain in some way or another long or short.
We can take headers back for exchange in these circumstances, so you're not stuck.
As far as the forum goes on previous posts, we do our best to please all of our customers. However, we have people that will call and literally threaten a post if we don't take something back outside of the 30 days or with rediculous circumstances. Although we make judgement calls on close situations, we will not be blackmailed. Motive can also be questioned in some cases.
There's been complaints about delivery time by some of our east coast customers that select ground shipments. Well we're based in Vegas so it's going to take 5-7 bus. days for ground shipments. We had complaints about backorder notifications. We email our customers in these situations, sometimes they get deleted as Spam. We have since instituted a manditory phone call in these situations. We've had some complaints on fiberglass but many, many more compliments. We've worked directly with FSI on a superior line of fiberglass to provide our customers with better fitting, better finish glass. Even though it's superior to what's out there, it's tough to meet everyones standards especially on unibody cars. Every car is different. Fiberglass is not stamped steel. You have to work the finish for a show car.
As a long time enthusiast of these cars I started this company with customer service in mind. I am always available to my customers to date. With my outright love of the cars, I am constantly developing cool new aftermarket products which has put us into the forefront of the industry in a relatively short period of time. With that comes some growing pains as we strive for the excellence or customers deserve.
We have a friendly and courteous staff and we are here for our customers 100%. We appreciate all of your continued support.
Jay Jacquemoud
Mustang Depot
877-611-0011
[email protected]
