You will ALWAYS hear good and bad about a company. Its just not possible to keep 100% of the people satisified. Especially when u have people that work that probably dont like their job...or are having a bad day. I doubt Ed Curtis treated Allen like that. Probably some punk at the shop.
I've dealt with Ed C and Jay Allen so far....i have my likes and dislikes about each guy...the likes outweighing the dislikes for them both. One thing i can tell you is that they both go to the furthest extent of making sure everything is as good as it can be with you. I wouldnt think twice before going with either guy again.
Just a quick note, i've talked with Jay Allen on the phone for hours....discussing everything from my combination at the time to guys who give bad facts in threads. He clears A LOT of BS that you read on the forums up for me. Since he is local, i've even met him at the local McDonalds for lunch. Him and I have had our "disagreements" but none the less, Jay is a stand up guy who does what it takes for his customer.
Ed on the other hand...well...he takes some getting used to

Im the type to always ask questions and to be looking for something to grasp onto in return. In the beginning, especially before you pay, Ed tells you the very least of what it takes to "satisfy" your question if that makes sense. But one thing i have noticed, is that when you show Ed you are a loyal customer, he comes out of that shell and starts doing and giving much more. He has helped me out a TON...something i never thought he would do in the beginning. Oh yea, and the $150 plus your first FTI custom cam trade in deal is great. Im not sure if u plan on keeping this combo for a while or not.
So....flip a coin....take your pick....out of these 2 guys, u cant lose. I think if i went somewhere else, it would be hitech. I've heard some good things about them.