Frank; there's over a thousand units out there. There are three negative posts, this one, which can be resolved by replacing the fuse with a link. A car with a bad alternator, which is really no ones fault other than the manufacturer of the alternator, and yours, which is missing a necessary accessory.
Now, if you ask srothfuss how I dealt with his unit, he'll tell you that I looked at his install, told him that the symptoms indicated a voltage breakdown, but that I saw nothing wrong with his install,. I then told him that it could possibly be my fault, and offered a new unit byway of express mail.
I can also tell you that from this, all of the units shipped this week were specifically tested for voltage breakdown, that destructive tests have been done on the part's most likely to break down, and that I found all of these parts and units to be well in spec, with a breakdown voltage of over 30V. I told him that I would run his new unit over a 24 hr period before shipping it. I've gone further than that, what I've done instead is tested an un-potted unit as if it a prototype, in that I've not only checked overall performance, but also verified on this and nine other units that all of the internal circuit voltages are correct..
In my opinion, failure rate is certainly important, but what is just as important is how a vender deals with these. Make no mistake, sooner or later I will have a or some failures, everyone does. Now, you can either see srothfuss’ unit as a negative, or consider how I’ve dealt with what was essentially a false alarm as a positive. I don’t know of any other vender who takes the time to put in this amount of effort in order to prevent field failures.
The irony here is that neither srothfuss or myself tried to lay blame on the other person, and in fact both assumed responsibility when it was in the end neither one of our faults, while poopdawg, who has never owned or even seen a unit is on the sidelines pointing his finger. If his opinion means more to you than what’s stated by the people involved, then by all means, pack your unit up and send it back.