celticstanger
Member
30AnnivStang said:Let me start out by...
I know that all of you would want a new car, but what he bought was a new car with a warranty. the warranty is provided to fix the car in an event such as this. I know that he did nothing to cause it (otherwise it wouldn't even be covered) but he is not entitled to a new car. If you think so, you are only working to raise the price of future cars for yourself and everyone else. If I was in the same position, I too, would want a new car, but I know that I wouldn't be entitled to it.
What if he had had the car for a month, six months or a year? would you still think he deserves a new one? This is a $25K car, not a $100 item. Ford is not yet turning a profit on these cars, and you want them to take a $25K hit for a random phenomenon? They are going to make it right. Hopefully that is by fixing/replacing the motor, not the entire car.
I have to deal with customers with a mentality like this every day, and it's rediculous. I have a customer who bought and A/C for his boat 2 years ago. it has a 3 year warranty. the compressor has gone bad, and he wants and entire new unit with a full 3 year warranty. That is obsurd!! he'll get a repaired/replaced compressor, that is it...
What a joke! That's the trouble with people these days - crooked to the core! This poor guy spent $25K on what should be a dream car, and it's no big deal cos it aint a $100K car??? What? I got a shirt from Macy's with a rip in it. Took it back, got a new one (it wasn't a $100K shirt, in case you're wondering why I got such high-end treatment from the store!)
Comparing a BRAND SPANKING NEW much-heralded newely-revamped flagship launch vehicle to someone's two year old, broken-down compressor is beyond laughable. Then to complain Ford isn't making a profit on it's defective product is compounding the joke.
This was a good-faith purchase which has utterly failed to deliver. Any other product WOULD be exchanged (who DOESN'T see this as fair - the one you bought is broken, here's a new one?), but most other industries aren't as reviled as the motor industry, and on evidence, righlty so!
I agree, the warranty DOES have it's place (and I've got a 05 Mustang GT, so of course I'll be exercising my warranty on the problems I've found so far - gas tank and ****ter 500 CD player), but this guy deserves a new car, a year of gas and free wash-n-wax for life!