skhagen said:
I have been to my dealer a couple times now about my Mach citing TSB's and they wont fix anything under them.
Just a few tips on warranty work:
I wouldn't cite the TSB number, I would familiarize myself with its contents and innocently cite the symptoms to the Service Manager in a nonchalant way. If you approach a technical person with the attitude that you know their job and you've got it all figured out, that person is going to resist. It's a natural tendency among people who consider themselves "experts."
skhagen said:
my car shifts hard has valve noise a rattling seat and a suspension clunk.
Do you mean the valve seat or the a$$ seat? Manufacturers are not responsible for rattles in the interior.
Also, if the clunk you refer to happens when you shift quickly into a gear, I think it is normal. When I downshift quickly into first or second, the transmission moves on its mounts and makes a noise similar to a bass drum.This is NOT the same as a crunch going into gear.
skhagen said:
if youve reved your car and we see it in your ECU your warranty will be void and youll owe the money for diagnosis.
Do you mean your dealer tried to void your warranty because you hit the rev limiter? I don't think there's any general rule that allows them to do that. I think most people will hit the limiter occasionally. If hitting the limiter were really that bad, wouldn't Ford just set the limit lower?
skhagen said:
You guys make it sound so easy what is the correct process to get a dealer to fix the car. Ford customer care says take it back the service manager just looks for ways to get around the issues. argumentative etc.
I think you are dealing with a human relations issue. You need to find a good dealership and cultivate a relationship with the Service Managers. I've had several parts replaced under warranty, including a broken gas pedal, a taillamp assembly, and a headlamp assembly. They probably could have blamed any of those failures on hard driving. I have certainly hit the rev limiter a few times. Even the headlamp/taillamp could be blamed on "body flex" or some BS like that.
The point is, you need to work with the service personnel. The minute you get into an adversarial relationship with them, you're screwed. It sounds like you've gone over their heads to FoMoCo itself... believe me, the dealer would not be happy about that.
In general, I don't think the dealership or its employees have any incentive to shirk on warranty work. When a dealer does warranty work, Ford is paying the dealer to do work. The dealer is making money regardless of whether you pay for the repair or Ford does. You need to think of your dealer as your partner in dealing with Ford. If you reach the point where the dealer is partnering with Ford in dealing with you, you're outmatched.
