I have Liberty Mutual.
I CAN NOT SAY ENOUGH GOOD THINGS ABOUT THEM!!!!!!!!!!!!!!!!!!!!!!
About two months ago my hood came up at speed...
I expected the usual bs about: it's not worth that much, we'll have to toal it and you can buy it back, you HAVE to have the work done at our shop, etc, etc....
Instead the lady called, very polite (wow!) asked if I could take it to a shop to have it looked at, if not they would come to my home to do it, I told her it was driveable, just REALLYYYY ugly.
The guy at the shop was a mustang freak, we bs'd for like an hour, he appraised it and faxed it off to the company. (this is like 3:00pm)
So the next day I call about 1:30-2, just after lunch and ask if the fax came through ok? She checks on it, comes back and says "Oh yes, we got it yesterday afternoon, and you check was mailed out in this mornings run"
...well i about fuggin fainted. no hastle, no bs, no lies, ...something must be wrong.
So I asked her why things went so smoothe, and asked if this was some kind of fluke? She laughed and explained that they get asked that alott. I asked why they didnt hastle with me about the value (like others have in the past), she used terms like "sentimental value" (yes an insurance person actually said that) and "easy as possible".... I was at a loss for words, and believe me that doesn't happen very often.
Anyhow, so for what it's worth, I am now sworn to be a loyal Liberty Mutual customer for as long as they will have me.
Dave-