Wow. Amazing that this all was going on and I had no clue. I am glad that the situation between donovan and PMAS has been cleared up. Now onto the comments regarding our company.
We have and provide a 24/7 phone line. This is for you to call and order or check on your order status. If you call me I am going to tell you that PMAS has the meters on backorder. Otherwise you should have recieved an email. Now obviously SOMETIMES things like this happen where they get a bad shipment of molds (non of use knew that was going to happen) and so we tell our customers the meters should ship on a certain date and then that doesnt happen. You guys have to realize we have tons of backorders here we try to manage daily and make sure everyone is updated on the situation.
At the same time we try to leave the guys at PMAS alone so they have time to work on meters rather than check on ETAs.
Now with this all said. I want to take the opportunity here to come out and FULLY APOLOGIZE TO EVERYONE THAT HAS PURCHASED A PMAS METER FROM COOL BLUE PERFORMANCE and was unaware of the "backorder" status and situation. I will even state that "we made a mistake" and were unable to get EVERYONE that correct status on the meters/orders. Ill take full responsability for that mistake and issue.
Should you choose not to buy from us because of this post that is fine. There are many other PMAS distributors just check on their site
www.massairsystems.com for the one nearest you. Should you choose to purchase from us we will take care of you the best we can and we will be monitoring the backorder status of these meters MUCH CLOSER after this incident.
Remember this is a unique and very very uncommon situation for PMAS to have a meter on backorder this long. Obviously its not their fault, our fault, or your fault...... so nobody should suffer or be blamed. We however should be blamed if we did not udpate you on your meter status. Again I extend a PERSONAL APOLOGY TO EVERYONE who feels they have been under - served.
Please call me ask for Anthony - 601 488 1062 ill give you a personal apology on the phone. Its not my fault you dont have your meter, but maybe it is my fault if you had no clue there was a wait time on the meters. We try very hard to "predict" when the meters will ship.....but sometimes things like this happen and it screws us up.
thanks,
anthony @ cbp