On the other hand, I have been dealing with UPR now for the past 2 years and I have been meet with nothing but the highest level of customer service and professionalism. Their staff is knowledgeable and treated me great. Their shipping is much better and when I do have a problem they make every effort to make it right. If they can't make it right they sent you a new part at no charge and no shipping and even include a prepaid shipping label to mail the defective part back.