One other forum actually. They know me here and on the other site.Hello my name is Joe Johnston, I am the Director of Sales and Marketing for Drake Automotive Group (Scott Drake). We are familiar with the owner of CPR Street Machines, we have been reviewing this thread and the other threads that cpr street machines has posted on this site and others.
Correct. Stating I was not interested in selling anymore of your product at all. I was not willing to trade a pile of unsatisfactory parts for another.“CPR” did request to return his current inventory to us. As part of our company policy and the standard of most company policies within our industry, we allow a stock adjustment return with an offsetting order. I offered this to "CPR" and he declined.
Kind of correct. You gave me a number, I contacted him and decided not sell it to him. He gets the same price I do. I would loose enough money it wouldn't be worth it. I'd rather sell it to a an end user and help them out and not potentially loose thousands. I've been selling the control arms at 75 ea instead. Selling back would have just been less headache.We did however take an extra step to have a very satisfied dealer in the area contact "CPR" and offer to buy the product. Apparently "CPR" did not follow up with them.
And ? This should apply to the wholesaler as well. And why is it Paul said "This is the last one we're sending you" when it was shipped on your company truck, by a company employee. As if I had done anything other than open the box and see if cracked in the same spot every time ? Are you proud of a 30 day warranty ? Like it really means anything ? How many cars are assembled in 30 days or less ? Let's have some common sense here, and make sure the whole warranty is stated. Because you forgot the little asterisk "*". The one that says "Product must be returned undamaged, in resealable condition." Ahhh, the "catch all" clause. Which means when you damage the trim putting it on because it's made too thin, sorry, no warranty. Or you are trimming a piece of metal down to get it to fit, and that's the only way to get it close enough to figure it out, now it can't be resold. If your car is down while doing the interior on the weekends, nothing has a warranty when it back up and running. I see it all time with Chinese turbo kits and their 30 days warranty. By the time they get the car running and it leaks like a stuck pig, sorry, your SOL, buy a new turbo lol. A lot of good a 30 day warranty does huh ? That warranty is for a false warm and fuzzy for the customer. Where in VERY small instances when the part fails soon enough, you actually have recourse. Sorry, but if I offered only 30 days on my stuff I make, I'd be laughed at for a complete JOKE of a warranty. I should have just offered the same warranty on my labor with your parts. 30 sec or 30 feet. Would have been much better off financially. Your (anyone's) warranty is a DIRECT reflection of your own confidence in your product.In instances where we have a defective part, we always stand behind our products. We are the ONLY manufacturer in the restoration market who offers a 30 day no questions asked warranty to consumers.
More blowing smoke. Like the last time I saw a SD employee on here about fender emblems that aren't even curved to fit the fender. Same spiel then,too. "We try, changing, blah blah." Mean while, the guys that bought the parts while you figured out how to do it correctly have a part that won't work they bought with hard earned money and all you can say is how long you've been in business you'll take it into consideration. Not to mention the headache and time you waste of your dealers handling the problem for you. I didn't see any offer to help them out with new parts on something you knew had a problem. Only "working on it". And something so simple. Like making a square headlight. The fender is curved, why wouldn't you make the emblems curved ? 30 years in the biz and that never occurred to anyone ? Sorry I have little patience for your attempt at a misdirection.We have been in business over 30 years supporting Mustang enthusiasts thoughout the US, North America and around the world that love our parts just as much as we do. We take care of hundreds of happy customer’s everyday and support businesses both large and small around the world.
While we can’t make everyone happy all of the time, we still work very hard at it. In the case of "CPR" he is using this forum and others as a way to express his thoughts and opinions and he is certainly free to do so. We on the other hand will use our time and the input posted to improve upon our products and focus on future offerings for the Mustang community.
Thank you for our support!
First impressions being what they are, this emblem was the first and last SD part I've ever purchased. Once I saw the difference in the "G" between the SD product and the original, I made the obvious deduction that their quality control is lacking, at best. This is not a defective part, it's a deffective mold (they're all that way). If you don't know, then maybe it won't bother you. If you do know, it won't stop bothering you.
30 day warranty is a joke for any product.
Platonic, the three scrips on my '72 Grande, all from SD, look like the one with the Red background you posted.
China will build what you are willing to pay for. It's that simple. Part of the reason many of these Chinese parts suck is our appetite for Wal-Mart pricing.
China will build what you are willing to pay for. It's that simple. Part of the reason many of these Chinese parts suck is our appetite for Wal-Mart pricing.
I agree that 30 days warranty is rather low. Some of the parts are ordered and sit in the box for months while other projects are being finished.
Stand behind your product, and listen to the dealers and customers.
Nothing is carved in stone. If you had an obviously defective item, such as that fender script, I doubt SD would give you a hard time.30 days is indeed weak. It tells me, a corporate lawyer, the following
1. There is no other mfg out there offering a rival product of the same or superior quality
2. the quality of the product is poor.
1 and 2 must be true or the warranty would be longer than 30 days. I used to write warranties for my previous company. I would sit down with the guns in product, engineering, and production and they said we could offer 2 year warranties on our stuff for normal use no problem because if something went wrong, it would go bad in the first 10 days of use due to bad raw materials inputs and we could reclaim against our supplier. If it did not go bad in the first 10 days of use, then our studies told us that the average user would take 3 years to wear it down. So we offered a 1 year warranty.
Do I fault SD? No. Why offer a longer warranty when there is no reason to do so? Increasing the warranty period will only increase warranty costs . Increased costs = lower margins which = lower profit. Until another entrant comes into the market and puts pressure on SD to make better stuff, why should it? From whom else are you going to get your stuff? We are a captive market. Until somebody else comes along and offers better stuff, why should SD make better products and stand behind the stuff it sells any longer than it already does? You don't like SD's warranty or quality, you are free to purchase from somebody else. Oh wait, there is nobody else? Well, then buy or shut up.
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