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T&J Performance's UNRIVALED Customer Service...worth reading!

  • Thread starter Thread starter DeadLurker
  • Start date Start date Jul 18, 2004
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DeadLurker

Daily Driven
Sep 7, 2001
7,702
0
0
New York
Jul 18, 2004
#1
  • Jul 18, 2004
  • #1
I should have created this thread the day I got my car back from T&J, but due to what happened after, I held off...now that everything has been taken care of I wanted to share what happened with you guys.

To make a long story short....I took my car to T&J in june to have a motor, cams, and a lot of other loose ends taken care of. Two weeks later the car was done and I flew down and picked it up. It ran great and drove better than it did before. The power was more than I expected and everything that I wanted to have done was done plus more. Tim was the one who built my motor and Andy handled everything else except for the tuning. I have to admit they both did a great job and exceeded my expectations. Also one can not forget Rhonda who amazes me everytime I see her in regards to just how nice a person can be. For anyone who has met her in person or spoken to her, they know what i'm talking about.

Anyway on my way back from GA my car develops a hanging idle. At first it started to idle at 2,000rpms, then eventually made it's way to 3,000rpms, 4,000rpms and at one point 5,000rpms. Now as long as I kept it in gear the rpms would be fine, but if i needed to change gears or put it in neutral it would shoot right up to 5,000rpms. It got so bad that I was able to make it all but 2 miles from my home where I had to pull over and call a flat bed. That's twice now that i've driven home from GA and had to get the car towed home Now during this time I was in contact with Tim who was trying his best to help me figure out what is wrong.(Tim provided me with his cell number and even gave me Rhonda's in case I needed to get in touch with him) I check a few things and everything seems connected and the way it should, but the hanging idle just won't go away. Before the end of the conversation Tim tells me that we will try a few things and if we can't get it fixed in a timely manner he will just come up to ny and fix it himself. Honestly I didn't think that was an option due to how busy Tim is always at the shop PLUS it was more likely that I would ship my car back to T&J before Tim came all the way up to NY to see what is wrong.

Two weeks pass, and during that time Tim overnights a new MAF and chip for me to try. I install it with no luck. Then we try a new TPS(throttle position sensor) and IAC(Idle Air Control) valve and still have no luck. At this point Tim wants me to ship the car back to GA at his expense. He's determined to find the problem and fix it. They do some research on car carriers and realize that it would involve another 2-4 weeks down time and Tim didn't to wait that long so he tells me he's coming to ny. At first I found that hard to believe but sure enough he immediately goes out and buys a brand new dodge truck JUST so that he can bring his trailor with him in case he needs to tow my car back and tells me that he and Rhonda will be here(ny) saturday night. Sure enough saturday night he was in NY after a 18 hour ride. Tim drove the whole way from 7am to 11pm and I could tell he was tired.

Sunday morning I bring him over to my place with the trailor and first we decide to pop the hood and see what is going on. Tim looks at my engine bay for less than 5 seconds and finds the problem. He immediately notices that my throttle body screw is out of place and the bolt that holds it in place is missing. Now to me I had no clue how far the screw needed to be and I checked the T/B and didnt' see anything that appeared out of the norm. I kind of felt like a dumb ass considering how simple it was but Tim said I wasn't a mechanic and how was I suppose to know how far the screw was suppose to be. Anyway...a few turns of the screw and some locktight to hold it in place and we were all good to go The car idled perfectly afterwards lol.

So in the end the trailor wasn't necessary but it definitely was a good idea in case the need for trailoring the car back was needed.

Now in terms of Tim, I don't know what to say man. I can't think of any other shop that would drive 900 miles with a trailor just to come fix my car. Tim constantly told me that his main concern was making sure I was happy and it was really bothering him that I couldn't drive it since I got back.

Tim, I can't tell you how much I owe you for what you did regardless of how simple it was. My father was just amazed that any shop would do what you did considering how some of the shops locally have treated me.

I really got to thank you Tim and Rhonda, you guys made it very clear to my father why i've been going 900 miles to a performance shop to get work done. It's one thing to do great work and offer a good price but the way you guys back up your product I just can't see picking anyone else to take my car to. You definitely got me as a customer for life.

thank you
Kamran
 

cracula69

Founding Member
Aug 11, 2002
425
0
0
Stamford, CT
Jul 18, 2004
#2
  • Jul 18, 2004
  • #2
Tim helped me out as well during my install of a P-1SC a few months back. He arranged to have some Steeda fuel pumps setup by Steeda (completely wired and installed in the basket) while he reflashed my computer. Everything was done quickly and overnighted to me. I had it dyno'd up here in CT and the shop couldn't believe how well the tune turned out the 1st time!! a/f curve was perfect w/ great power & tq gains (on this conservative tune). Thanks from me too.

Dave
 

neoclasiccl

Founding Member
Jun 1, 2002
3,043
0
57
Help I can't see !!!!!!
Jul 18, 2004
#3
  • Jul 18, 2004
  • #3
Kam I am sure Tim was glad to help ya out and threads like this all well deserved
 

GreekStang85

Member
Jun 11, 2003
485
0
16
Jul 18, 2004
#4
  • Jul 18, 2004
  • #4
i have heard many great things about t and j wish they were closer.
hey cracula i live in norwalk, where in stamford are you near?
 
B

bdcardinal

tree hugger
Jun 10, 2003
3,612
16
69
santa barbara, CA
Jul 18, 2004
#5
  • Jul 18, 2004
  • #5
wow i am very impressed. its too bad T&J isnt closer. if i ever open up a shop in santa barbara i hope that i can have a customer service reputation even half that of T&J's. its great to know that there are owners of shops that take that much pride in their work and go the extra mile to make sure that their customers are satisfied with their work.
 

Screwed2V

New Member
Aug 6, 2003
1,255
1
0
Misery
Jul 18, 2004
#6
  • Jul 18, 2004
  • #6
Another reason that I drive 360 miles one way to have them work on my car. Nobody else touches it. Glad you got it sqaured away Kamran.
 

Red35th

Member
Apr 18, 2003
609
2
19
Houston, TX
Jul 18, 2004
#7
  • Jul 18, 2004
  • #7
That is an awesome story.
 

tontot77

Do I look like a :taco: in this picture?
Apr 2, 2003
409
0
16
Dyer Indiana
Jul 18, 2004
#8
  • Jul 18, 2004
  • #8
T+J are SICK when it comes to customer service... I second it. REEECAKULOUS. Made me feel like I was a millionaire celebrity...
 

twogts4us

15 Year Member
Apr 1, 2004
4,188
12
79
Dunedin, FL
Jul 18, 2004
#9
  • Jul 18, 2004
  • #9
Wonderful story - I am a stickler for good customer service, but this is un-real! Awesome!!!
 

Beau

Founding Member
Jan 29, 2000
3,050
0
0
San Diego
Jul 18, 2004
#10
  • Jul 18, 2004
  • #10

WOW!

just simply, WOW!



I wish I lived closer
 

pinski

Founding Member
Mar 17, 2002
710
0
16
North Carolina
Jul 18, 2004
#11
  • Jul 18, 2004
  • #11
Damn...after reading that I just want to drive down there and meet these people

No possible better way of advertising than to treat your customers right
 

BlueJoker

New Member
May 7, 2003
76
0
0
Florida
Jul 18, 2004
#12
  • Jul 18, 2004
  • #12


You know, I really was considering using one of the local mustang speed shops here in good old central FL to get a KB (someday!) . But after reading that, 8 hours doesnt seem like all that much of a drive to get that kind of service. Props once again to T&J!
 
B

Bullitt #3067

Founding Member
Aug 4, 2002
132
0
16
Ann Arbor, MI USA
Jul 18, 2004
#13
  • Jul 18, 2004
  • #13
T&J's customer service and outcomes are soooooooo good that I'm strongly considering making the trip to Georgia when I get blown. And, I have Paul's High Performance, Roush, Alternative Auto (Lidio), Detroit Speedworks and Livernois right here in my backyard! All within very close driving distance.

My friends think I'm nuts!
 
0

007

Founding Member
Jan 29, 2002
3,287
24
69
Broke
Jul 18, 2004
#14
  • Jul 18, 2004
  • #14
Wow. Thats why he has customers that will drive that far to get his business. The drive would be longer for me, but I'd still consider going there for major work.
 

SilverStallion

Founding Member
Mar 26, 2000
735
0
0
Ontario, Canada
Jul 18, 2004
#15
  • Jul 18, 2004
  • #15
Congrats to Tim and T&J - it is SOOO IMPRESSIVE to hear of shops taking care of their customers.
My sincere applause Tim!
~Darren
 
C

CottonBurnerz

Banned
May 10, 2003
1,554
0
0
Drink and Drive = Teh Lose
Jul 18, 2004
#16
  • Jul 18, 2004
  • #16
Time to pack my bag and head to GA!
 
R

ROBW9999

Member
Jan 3, 2003
103
0
17
Jacksonville, FL
Jul 18, 2004
#17
  • Jul 18, 2004
  • #17
wow, that's what I call customer service
 

DJsZincGT

Founding Member
Aug 29, 2002
1,141
0
36
WV
Jul 18, 2004
#18
  • Jul 18, 2004
  • #18
I just purchased a vortech tuner kit from one of tim's past customers and it should be here at the end of the week. This story is precisely why I'll be purchasing the equipment to finish off my kit from T&J as well as having them tune my car. I would say you would never find another shop in the US that would do something like that.
 

Firemanz

Only you can prevent Forest Fires!
Founding Member
Dec 13, 2001
4,105
0
0
San Antonio, TX
Jul 18, 2004
#19
  • Jul 18, 2004
  • #19
Awsome story. Service like this will make his business a successful business for many years to come.
 

gtrackd02

New Member
Aug 2, 2003
290
0
0
st clair shores
Jul 18, 2004
#20
  • Jul 18, 2004
  • #20
Bullitt #3067 said:
T&J's customer service and outcomes are soooooooo good that I'm strongly considering making the trip to Georgia when I get blown. And, I have Paul's High Performance, Roush, Alternative Auto (Lidio), Detroit Speedworks and Livernois right here in my backyard! All within very close driving distance.

My friends think I'm nuts!
Click to expand...
I live near you... and i am starting to understand what you mean..lol

There are more than a few cocky shops around here huh?
I did like speedworks, but thats gone now for the most part..
 
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