T&J Performance's UNRIVALED Customer Service...worth reading!

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BagwaZhang

New Member

Jun 26, 2004

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Jul 18, 2004

#21

• Jul 18, 2004

• #21

Agreed.

I bought my shifter from T&J. Best customer service I've received so far.
I live in GA, so it's nice for me.
btw, for those who don't know.
www.modularfordpowerhouse.com

 

Indiana

New Member

May 6, 2004

286

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Jul 18, 2004

#22

• Jul 18, 2004

• #22

Holy crap!

 

stallion98gt

New Member

May 12, 2003

1,802

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Los Angeles, CA

Jul 18, 2004

#23

• Jul 18, 2004

• #23

does anyone know how much it would it cost me to ship my car from cali to T&J to get some major work done ? (new forged engine, maybe SC too)

 

Lons2001GT

New Member

Nov 16, 2003

75

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Jul 18, 2004

#24

• Jul 18, 2004

• #24

I am a shop owner myself in Maryland and I deal with Tim on anything concerning a mustang. The way that I found out about T&J was from reading numerous posts on this forum and others about T&J's wonderful staff, workmanship, and customer service. I am glad to say that I have always been very pleased with them and highly recommend them. I want them to do well so they will always be around for all of us who need help with our stangs (and my customers stangs). As a shop owner I know that there will always be "glitches" here and there with a large project, and it is how those "glitches" are handled that matters. Tim has always handled those situations properly from what I have experienced personally and read. For me, there was a glitch in the software when my computer was flashed and I had a minor problem with a hanging idle and the theft light flashing for the first ten minutes of driving. Tim called me immediately and told me he was sending me another computer with the same code but a fresh flash in the mail so I would have no down time at his expense. I was willing to send my computer back to him as I know these things can happen but he cared enough to send one to me and wait for mine to come back to him at his expense. This kind of service is hard to find so support it so it will always be here. Even though I can buy parts cheaper from other places due to my business status, I still buy many things from Tim just to support the best company I have ever delt with in 15 years. Not only a satisfied customer, but also a very impressed fellow shop owner !! Keep up the good work T&J !!

 

stangman

15 Year Member

Jul 10, 2003

2,690

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69

in a 3 bed, 2 bath

Jul 18, 2004

#25

• Jul 18, 2004

• #25

this kind of story makes me really, really, really glad i'm getting a promotion & moving to within a hour & a half from them

 

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CottonBurnerz

Banned

May 10, 2003

1,554

0

0

Drink and Drive = Teh Lose

Jul 18, 2004

#26

• Jul 18, 2004

• #26

c2see21 said:

this kind of story makes me really, really, really glad i'm getting a promotion & moving to within a hour & a half from them

Click to expand...

Just give me a ride in it once you let Tim tune that sucka

 

stangman

15 Year Member

Jul 10, 2003

2,690

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69

in a 3 bed, 2 bath

Jul 19, 2004

#27

• Jul 19, 2004

• #27

CottonBurnerz said:

Just give me a ride in it once you let Tim tune that sucka

Click to expand...

done


more money + living that close to their shop = very happy c2see21

 

kboy262

Active Member

Apr 20, 2003

437

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26

Atlanta-Kennesaw

Jul 19, 2004

#28

• Jul 19, 2004

• #28

That story makes me feel even better about driving to Atlanta from New Orleans for the Dyno Day in August. I am looking forward to meeting these guys and see how they work.

 

pony_vert02

New Member

Mar 16, 2004

285

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AUSTIN,TX

Jul 19, 2004

#29

• Jul 19, 2004

• #29

wish i lived closer to GA.

 

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98GtRioRed

New Member

Dec 7, 2002

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Jul 19, 2004

#30

• Jul 19, 2004

• #30

I live in NC and drove my supercharged 98 down for a tune. Stalled 5 times on the way. I felt I should just drive into the GA dealer and get a new car. I get to the shop at 9am, Tim works on my car to 9pm. Car runs like new, gained me some power and stayed with me the whole day. I know the day will come when a forged block and cams are on the list of to-do's, you all know who will be getting the call for the work.

 

DELOS02GT

Founding Member

Jun 4, 2002

461

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Naperville, IL

Jul 19, 2004

#31

• Jul 19, 2004

• #31

WOW!!! I wish the shops around here had that kind of customer service. The shops around here just look to get the cars in and out and charge up the a$$. I wish I lived closer to GA. Great story and mad props to T&J!!!

 

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2002BLGT

Well-Known Member

Dec 18, 2003

2,945

4

59

Bedford VA

Jul 19, 2004

#32

• Jul 19, 2004

• #32

I made the trip from VA after reading all the good remarks on here and after the way I have been treated I would drive from coast to coast if I had to ...my car was running like crap on the way down after I installed a vortech blower that I didnt purchase from T&J , but that didnt matter to Tim he just said bring it on down and I will fix ya up .... took out vortechs wonderful chip got Tim to dyno tune it and now it drives and runs great.

 

Prometheus

New Member

May 19, 2004

33

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0

Jul 19, 2004

#33

• Jul 19, 2004

• #33

gtrackd02 said:

I live near you... and i am starting to understand what you mean..lol

There are more than a few cocky shops around here huh?
I did like speedworks, but thats gone now for the most part..

Click to expand...

I'll second that. After reading that story, I don't mind taking my car down to GA after talking to those other speed shops. They could use a dose of customer service training.

 

340.29m/s

New Member

Sep 22, 2003

213

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Blue Springs, Mo

Jul 19, 2004

#34

• Jul 19, 2004

• #34

The only "performance" shop I have around is basically just for Fox Bodies. The guy can fix up an old 5.0, but he wouldn't know the first thing to do when it came to tuning the 4v.

I think it is great that T&J not only know cars, but can tune probably better than anyone in the country.

 

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ChrisWorrell

Member

May 29, 2004

112

0

16

Alpharetta, GA

Jul 19, 2004

#35

• Jul 19, 2004

• #35

that is why Im glad they are the closest autmotive shop of any kind to my house =)

 

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GinoGT

Founding Member

Aug 11, 2002

1,862

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36

Jul 19, 2004

#36

• Jul 19, 2004

• #36

c2see21 said:

this kind of story makes me really, really, really glad i'm getting a promotion & moving to within a hour & a half from them

Click to expand...

---> c2see21

 

mrvax

Stay thirsty my friends

Founding Member

Nov 29, 1999

5,225

3

79

SN Moderator: Orlando, Fl.

Jul 19, 2004

#37

• Jul 19, 2004

• #37

I have delt with Tim also and he is certainly a first class act. I highly recommend his company.

 

merc123

Active Member

Jan 27, 2003

420

2

39

North GA

Jul 19, 2004

#38

• Jul 19, 2004

• #38

CottonBurnerz said:

Time to pack my bag and head to GA!

Click to expand...

That's ok. We have enough idiots.

 

stangman

15 Year Member

Jul 10, 2003

2,690

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69

in a 3 bed, 2 bath

Jul 19, 2004

#39

• Jul 19, 2004

• #39

merc123 said:

That's ok. We have enough idiots.

Click to expand...

 

cobra killer

Founding Member

Mar 28, 2001

2,325

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46

dallas ga

Jul 19, 2004

#40

• Jul 19, 2004

• #40

Damn Kam..I appreciate all this.......
Honestly,we just did what was right...Long FREAKIN drive for a damn idle screw tho....

Enjoy buddy...........We appreciate the business.........
Im going to bed.

Tim