Troubles with ups (lawyers in here)

Juiced87Notch · Jul 28, 2006

Ok heres the deal. I sold a set of comp cams to said customer for ammount A. I paid ammount B for shipping, the cams somehow dissapeared out of the truck that picked them up and are nowhere to be seen. Ups says they owe me ammount C wich is $250 less than ammount A + B. They will not budge on this. I have gone through the ranks and threatened them by takeing the 100's of thousands of dollars my company does with them and they will not budge because for the first time I didnt put insurance on my package. I sent them a copy of the selling price (the value) and a copy of a set of new cams to show what it would cost to replace them. So they know what they owe me. Is there anything I can do to get my money out of them or have I just been ****ed over by one of the 3 worthelss shipping giants?

The Factor · Jul 28, 2006

I dont really know I haven't been around algebra in a long time J/K Kidding Jordan I hope everything works out for you although im sure this forum is filled with attorneys

Black 93 Fox · Jul 28, 2006

I actualy work for UPS. Typicaly if you dont have insurance on the package they wont replace it. I would try to get ahold of the regional manager or the manager of the wearhouse your package was suppose to ship out of. The way we ship I'm not surpirsed we dont loose more packages. There first priority is next day air ground is like nothing to them. What way did you ship it by ground or air?

wythors · Jul 28, 2006

If you didn't insure it for a specific amount, they owe you $100 which is their default value. End of story. It sucks. Sorry.

Juiced87Notch · Jul 28, 2006

Black 93 Fox said:
I actualy work for UPS. Typicaly if you dont have insurance on the package they wont replace it. I would try to get ahold of the regional manager or the manager of the wearhouse your package was suppose to ship out of. The way we ship I'm not surpirsed we dont loose more packages. There first priority is next day air ground is like nothing to them. What way did you ship it by ground or air?

I shipped it ground, and I provided them with a copy showing the transaction between me and the person I sold them to as well as a copy of what it would cost to replace them with new cams, as they requested. That was yesterday, and then today they called me telling me this bs. The thing I dont get is it didnt even make it off the truck that picked it up from my store. They have it in their system as it being picked up and then nothing more.

lamrith · Jul 28, 2006

Well, as a guy that ships thousands of pounds a month with the bloated UPS monster I can tell you that a ups account only has base insurance to $100. Anything more than that and you have to put insurance on it to recover the full value. I am surprised they actually lost it, that is very very odd for ups. Mis-ship, mis route yes, but flat out lose is rare.

Juiced87Notch · Jul 28, 2006

wythors said:
If you didn't insure it for a specific amount, they owe you $100 which is their default value. End of story. It sucks. Sorry.

yes it sucks, but if you can prove the value of the package shouldnt THEY be obligated to pay you for what THEY lost? Its not like I just made some random number up and didnt have any way of proving it. Thatd be like me borrowing my buddies quad, crashing it and giving it back to him broken and refusing to pay for the damage I caused. the entire you should pay insurance on a package that your allready paying to have shipped is a friggin rip off. why should I pay extra money to make sure they fix their own screw ups? its shady buisness and imo it should be illegal.

Juiced87Notch · Jul 28, 2006

lamrith said:
Well, as a guy that ships thousands of pounds a month with the bloated UPS monster I can tell you that a ups account only has base insurance to $100. Anything more than that and you have to put insurance on it to recover the full value. I am surprised they actually lost it, that is very very odd for ups. Mis-ship, mis route yes, but flat out lose is rare.

oh I know... I've used them for years with absolutely no problems... thats why my work (LS) uses them and not fed ex or dhl...

btw sorry if I'm ranting on and on... I'm just a little heated over this

wythors · Jul 28, 2006

sn98gt said:
the entire you should pay insurance on a package that your allready paying to have shipped is a friggin rip off. why should I pay extra money to make sure they fix their own screw ups? its shady buisness and imo it should be illegal.

They ship millions of packages every day. Every day, a small percentage of packages get lost. Today it was yours. For $2 you could have insured it for full value.

I've done over 500 eBay transactions and this happened to me once. Never again. Now, everything I ship is insured for full value.

Black 93 Fox · Jul 28, 2006

I would just try to recover what you can your probaly going to end up getting the hundred dollars but any more then that I wouldnt see it. We ship so much I dont know how we dont loose more envelopes and small packages. You can go in during the day and request to talk to the manage and work some compromise out.

Juiced87Notch · Jul 28, 2006

Black 93 Fox said:
I would just try to recover what you can your probaly going to end up getting the hundred dollars but any more then that I wouldnt see it. We ship so much I dont know how we dont loose more envelopes and small packages. You can go in during the day and request to talk to the manage and work some compromise out.

I'll probly just let it go as crappy as it is... go figure the one friggin time I don't put insurance on something it gets lost

JetBrett · Aug 1, 2006

Whether you have recourse depends on what is written in your shipping documents/contract. If they have a policy saying they will not credit any amount over $100.00 for items they lost, was this policy made know to the consumer (you)? Is the policy written on any documents you were given? I don't ship with UPS so I don't know the answer to that question, but it seems to me that it is the central issue to your claim. If the customer has no way of knowing this policy, I would think you might have a claim for breach of contract, negligence, and under Oregon's Consumer Protection Law. I don't practice in Oregon, but I'm assuming that you all have a small claims system that may give you easy and cheap access to the courts. Depending on the value of the cams, it may be worth your time to talk to an Oregon lawyer. Many will not charge for an initial consultation. If Oregon's consumer protection law is similar to Washington's you might be able to recover attorney's fees if you can prove a violation. This alone makes these claims very appealing to plaintiff's lawyers.

tarch · Aug 1, 2006

take the 250 and bite the loss. they might reconsider

wythors · Aug 1, 2006

JetBrett said:
Whether you have recourse depends on what is written in your shipping documents/contract. If they have a policy saying they will not credit any amount over $100.00 for items they lost, was this policy made know to the consumer (you)? Is the policy written on any documents you were given? I don't ship with UPS so I don't know the answer to that question, but it seems to me that it is the central issue to your claim. If the customer has no way of knowing this policy, I would think you might have a claim for breach of contract, negligence, and under Oregon's Consumer Protection Law. I don't practice in Oregon, but I'm assuming that you all have a small claims system that may give you easy and cheap access to the courts. Depending on the value of the cams, it may be worth your time to talk to an Oregon lawyer. Many will not charge for an initial consultation. If Oregon's consumer protection law is similar to Washington's you might be able to recover attorney's fees if you can prove a violation. This alone makes these claims very appealing to plaintiff's lawyers.

Every time I have shipped UPS through a storefront dropoff location I have been asked 1: What is the value of the contents, and 2: Do I want to insure it for it's full value. If you ship via the web, you are also asked these questions. It all comes back to for $2.00 in addition to the cost of the shipping, this wouldn't be an issue.

hhead · Aug 1, 2006

yes, as a shipper, I also tell them UPS is standard $100 ins. if you want more ...... It's poor business on the place that shipped it for you!!

Black 93 Fox · Aug 1, 2006

I talked to my boss and he said they should give you the hundred bones but since you didnt have it insured they wont give you any more then that. A hundred is better then nothing at all though.

Darkness · Aug 4, 2006

Just ask them to look for the package, thats your best bet because my store (Verizon Wireless) ships thousands of dollars worth of equipment back and forth every month and never with ins and whenever a package is lost then its lost we're just used to it as our corporate offices just dont care anymore and they have lots of lawyers. We're not allowed to insure packages because its still worth saving on on ins over the huge amount of packages we send compared to the equipment that is lost every now and then!

Just drop it, they have fine prints everywhere saying that they're not responssible for anything if not insured. Sorry.

Troubles with ups (lawyers in here)

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